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ADGrimes
Making moves
Status: Delivered

It would be helpful to have a built in one click button that can be used to automatically report a website that isn't compatible with Firefox to Mozilla and/or Webcompat

22 Comments
Status changed to: New idea
Jon
Community Manager
Community Manager

Thanks for submitting an idea to the Mozilla Connect community! Your idea is now open to votes (aka kudos) and comments.

denschub
Employee
Employee

Thanks for the suggestion, @ADGrimes. We already do have an option to report site issues from directly inside Firefox - but only for pre-release versions.

If you're using Firefox on Desktop, and you're using the Nightly, Developer Edition, or Beta version, you can find a "Report site issue..." item in the Three-Bar-Menu > Help. Likewise, the Firefox for Android Beta and Nightly editions have the same feature, in the three-dots menu, as "Report Site Issue..."

The Web Compatibility team is relatively small, and we want to be able to look at every single report filed. This wouldn't be possible if we get flooded with a lot of reports. Additionally, the team is a bit limited in what languages we can handle, and the entire report flow is currently only available in English. Those two factors result in us not being comfortable enabling this feature in the Release versions, as the audience there is much larger and much more diverse.

We're always re-evaluating our approach and our processes, and there might be a future where this is enabled for everyone. For now, we don't have concrete plans for that, though. You are, of course, always welcome to manually report issues directly on webcompat.com!

ADGrimes
Making moves

Hi @denschub,

Thanks for the update. It's understandable, but it's at least good that it's in pre release versions. I wasn't aware of that.

Thanks again!

Anonymous
Not applicable
bussdriver
Strollin' around

Help needs an item for listing a broken website that no longer works.

Ask the user the last time they remember it working; if they remember.

Collect statistics. Then you can realize when you implement a security policy change how many sites you are breaking besides doing many possible actions to handle such situations rather than simply ignore the problems you may not even realize you created!  At least it appears like you care even if you do nothing with the information. You must have the information before you can invent ways to use it.

I know people who left Firefox because you broke sites important to them which still worked in Chrome. I've had it happen to me but I keep coming back for some reason despite the many things to irritate power users who influence a large number of users. I single-handedly keep Firefox in the computer labs of a university and encourage students but some days I question why I bother...

yy
New member

for the record, some websites i've visited recently that don't work as expected with firefox:

schwab.com (mostly blank screen)

amazon.com (only displays first picture of item in a list of pictures)

denschub
Employee
Employee

@yyplease report your issues with additional details via https://webcompat.com.

pmgying
Strollin' around

Add a quick way to report sites that does not work or have major performance issue

In Brave Browser, clicking on the "shield" on the right side of the location bar allows you to report a site that is not working well in the browser.

I think this is a simple yet useful function that Firefox needs. There are plenty of sites having issues in Firefox. Having a very quick way to report will increase the likelihood for frustrated users to report such sites/pages. The function can also send some basic background technical issues to help analysis.

Jon
Community Manager
Community Manager

@pmgying there's a similar idea here: Add a button to report websites that are not compatible with Firefox 

If this aligns with what you're asking for, we can merge the two threads (and total votes) together so the conversation stays focused in one space.

Just let me know 🙌

pmgying
Strollin' around

Thanks Jon. Please go ahead and merge the 2 threads.