Mozilla Connect

davidsk · 09-16-2024

I am a SUMO volunteer and regularly (daily, really) respond to user issues where the individual is not aware that a menu bar exists, yet many features of Thunderbird are so readily available there. I think it was with version 78 that a decision was m...

davidsk · 03-19-2024

As a volunteer on SUMO, it is a recurring challenge to explain various steps to users because of the different menu options they see. Some use the menu bar, some don't know the menu bar exists, and some use the hamburger menu. This causes simple ques...

davidsk · 03-19-2024

As a volunteer on SUMO, It seems daily we see users unable to send email because their servers are not in sync. And I have yet to see even one believe us when we advise of their error, always claiming that Thunderbird 'magically' switches the servers...

davidsk · 12-13-2023

I volunteer on SUMO and regularly see complaints from those who WANT to donate but do not because of the unnecessary information that is required. People can buy and donate everywhere else and their name, their credit card information is sufficient, ...

davidsk · 11-25-2023

In this proposal, I am referring to this URL: https://support.mozilla.org/en-US/questions/new/thunderbird/formAs a regular volunteer on SUMO, I find that the forum is the recipient of many posts that have nothing to do with support of Thunderbird. In...

davidsk · 12-20-2023

This feature is already in Thunderbird, and it works very well.

davidsk · 12-13-2023

I am against this. If there were infinite developer resources, then I wouldn't care. But there are so many important items that are not being done, and important bugs that are not being fixed, that adding this to the backlog seems an inappropriate us...

davidsk · 12-04-2023

I suggest going slowly in switching to Outlook because you happened to receive a copy of it. We daily see people jumping ship from Outlook and are willing to struggle through the transition to Thunderbird. I share your perspective that Supernova had ...

davidsk · 11-22-2023

Along the same line of ignoring users, the recent decision that made the card view the default has caused more posts on SUMO for help. The table view was easy to manage, changing which columns to present and how the message list would be sorted. The ...

davidsk · 10-09-2023

I did a test with the clone called Betterbird, and was pleased to find that it automatically places the toolbar in the position preferred by most users, below the menu bar, and also defaults to no threading. That is, no CSS required and no need to ed...

Mozilla Connect

User Statistics

User Activity

Make the Menu Bar visible as default in Thunderbird

Thunderbird: Create consistency in Menu bar and in hamburger menu

Thunderbird: Combine incoming server settings and SMTP server settings on same pane

Stop requiring donors to provide extra information

SUMO should have an initial triage page

Re: Received email body zoom option

Re: Add a "Get All Messages" Button

Re: Initial Setup Guidelines for Thunderbird

Re: Stop Requiring Users to Need customizing for basic services

Re: Stop Requiring Users to Need customizing for basic services