Authentication Ticket Mismatched, failed authentication / comment content lost

[Thomas_DC]

Hi 🙂

There is sth going wrong.

When I write a comment, then I click on "post your comment", and then, for any reason, I get "Authentication Ticket Mismatched, failed authentication",

at this time the comment I wrote is lost !! I can't recover it by clicking on previous page.

Is it possible to correct that please ?

It's very wrong, because I don't think about copy the text each time just before click on "post your comment", so i need to rewrite all ... 😞

[Thomas_DC]

This authentication pb just happened now for me, whereas I was writing and 1 minute before it saved the draft. So it doesn't seem to be a timeout pb.

(Hopefully this time I saw it just before clicking on post. But it was not evident.)

Isn't anyone else annoyed by this pb ??

[jscher2000]

This could be related to "Total Cookie Protection," a feature that limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Many sites use comment systems like Disqus which are hosted on a different server.

You can make exceptions to this feature when needed. More info in the following articles:

• Introducing Total Cookie Protection in Standard Mode
• Total Cookie Protection and website breakage FAQ

Any difference?

[ChipsAndChips]

I was writing a comment about how Firefox stops loading a page when I am not viewing THAT TAB. When I tried to Post it a message popped up saying "authentication failed". Now I completely lost that comment after 15 minutes of time writing it. MORE of my time that I will NEVER get back. I am 80 yo and am quite literally running out of time. I was not aware of any authentication or any need for one. It would have been NICE to have asked for that before erasing my message.

A search brought me here to this topic. Now you want me to go to two articles.

WHY can't you just put a short answer HERE? ? ? ? ? YOUR SEARCH directed me here. My answer should be HERE!

OK, here I go to the articles. I hope.

[Thomas_DC]

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@ChipsAndChips wrote:

I was writing a comment about how Firefox stops loading a page when I am not viewing THAT TAB. When I tried to Post it a message popped up saying "authentication failed". Now I completely lost that comment after 15 minutes of time writing it.

So, your msg wasn't auto-saved while you wrote it? (It should save each minute) Didn't you log in before beginning to write?

If the pb isn't resolved yet, I think it's a good workaround: log in before beginning to write, so you can benefit from the auto-save feature. 🙂

@jscher2000 BTW, if the solution is to turn off Enhanced Tracking Protection for the current site, it would be good to inform new users about that before they post the first time, too. 🙂

[ChipsAndChips]

jscher2000,

I read BOTH articles. Neither of them says anything about "authentication failed".

Thanks for wasting even more of my dwindling time. And your SEARCH is useless!

Why are things in the computer and internet world ALWAYS "Our way or the highway!" And is it Miller Time yet?

Why can't you geeks ever do things from the point of view of the user instead of your geeky desires.

[jscher2000]

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@ChipsAndChips wrote:

jscher2000,

I read BOTH articles. Neither of them says anything about "authentication failed".

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The articles describe how to turn off Total Cookie Protection for a problem site. However, to cut to the chase, click the shield icon at the left end of the address bar, then when the drop-down appears, click the blue slider switch to turn off Enhanced Tracking Protection for the current site.

Repeat for any other pages used in the process of posting on that site.

If that doesn't help, then you know that Total Cookie Protection is not the reason for the Authentication Failed message.

But it doesn't tell you what IS causing the message.

If you think the problem might be taking too long to compose a post, you can compose it somewhere else, for example, on your email site, then copy/paste it here.

[Thomas_DC]

@jscher2000 wrote:

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to cut to the chase, click the shield icon at the left end of the address bar, then when the drop-down appears, click the blue slider switch to turn off Enhanced Tracking Protection for the current site.

Repeat for any other pages used in the process of posting on that site.

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Thank you, I'll try that 🙂

But, while I'm writing, the shield icon tells that there is not any tracker known by Firefox for the current page. Is it right?

@jscher2000 wrote:

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If that doesn't help, then you know that Total Cookie Protection is not the reason for the Authentication Failed message.

But it doesn't tell you what IS causing the message.

I understand that you never got this pb? So you don't really know what could cause it?

Isn't there anything about this "authentication failed" in the server logs?

On my side, I'll report you if it happens again with "Enhanced Tracking Protection for the current site" turned off.

@jscher2000 wrote:

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If you think the problem might be taking too long to compose a post, you can compose it somewhere else, for example, on your email site, then copy/paste it here.

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I said that it should not be a timeout pb. Do you think I'm wrong?

Anyway, if it is, one should try to resolve it on the server side. The auto-save feature could typically be used for that purpose.

@ChipsAndChipsDoes it work for you ?