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"loading message" taken unusual longer time

Making moves

I am just a laymen user for this Mozilla thunder  email software. The  "loading message" appear upon  i click the inbox 's message ,  The"loading message" taken longer time then expected that is  proximately 3 to 5 minutes before the inbox 's message is actually displayed. Just imagine  i need to open hundreds of incoming message every day. IT personnel also don't have the talent to solve, Instead , for easy , they will just ask to accept this radiculas delay time or giving uncommon sense reason to pass the time, Therefore i need help from Mozilla , Can the waiting time be shortened? p/s advise me with a  workable solution .Thanks