How can a person get good Firefox support?

[WCarp7]

A support person has NOT been able to resolve a serious issue with Firefox since 3/1/2024! I have been told, I should go to, https://support.mozilla.org/en-US/ for Support and: “That is the best channel for reporting and troubleshooting such issues” but this is false. Since they cannot resolve the issue yet, at the end of the day of 3/7/2024, who can? There has been no further response since 2-6-2024. A company that produces software must also provide reasonable timely support that actually resolves issues. The one support person has not given complete information at times and enough to resolve my issue.

I need to find a browser for which good support is provided. I do a lot of research and need all of my Bookmarks and functionality back. Please provide a contact for support that will resolve my Bookmarks and functionality issue without further delay.

I have even donated some money to Mozilla!

Sincerely,

Wayne Carpenter

[jscher2000]

Hi Wayne, I'm sorry to see that your thread at https://support.mozilla.org/questions/1441292 remains unresolved.

I'm not aware of a technical explanation for a valid .jsonlz4 backup file not to restore to a clean bookmarks database, especially in a clean profile. You can look for internal error messages in the Browser Console, which you can open using Ctrl+Shift+J (this is different from the developer tools for the current tab). Try checking for messages again immediately after trying the Restore again.

[Rankifyed]

Here’s a short, clear, professional reply with your website link included:

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Hi Wayne,

I’m sorry to hear about the difficulty you’ve had with Firefox support. If your issue hasn’t been resolved since February, the best next step is to report it directly to Mozilla’s engineering team through Bugzilla: https://bugzilla.mozilla.org/. They can review technical issues that regular support cannot fix.

In the meantime, you can try restoring your bookmarks by opening Firefox, pressing Ctrl + Shift + B, and using Import and Backup → Restore to load a previous backup.

If you decide to switch browsers, Brave, Vivaldi, and Microsoft Edge offer more reliable support and easy bookmark importing.

For additional guides and troubleshooting help, you can also visit: https://whatisthesalary.com

Let me know your operating system if you want personalized steps to recover your bookmarks.