If I understand this you want to be able to reply to a non-reply e-mail ? These aren't monitored so would be a waste of time. But it is annoying when you enabled into having to use their automated on line chats bots which push you through various FAQ...
Well that is good news at least it is now moving. Seems like everywhere is now using twin proof of ID.Could you throw into the pot the idea that an enumerated pass phrase box is also included - to cover the likes of:please enter 4th 8th and 12th let...
I agree with as a minimum a textbox where you could keep a hint to your secondary login as more and more sites ask for a few letters selected from a memorable word or from a PIN.