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MarcelAdriaan
New member
Status: New idea

Hi Mozilla&Firefox,

Problem: I did not understand what kind of code was asked for when the 2FA code was requested while installing the sync connection via the QR code method.

 

Elaboration

I just synced my new smartphone firefox app with my desktop firefox.

1.

When using the QR core method, I was asked to install the FireSync app.

As I do not know this app, I did not understand why this was necessary. Also did I not understand what kind of code from which source was asked for. It just said Code.

2.

Then I used the login with email address method to sync my smartphone app.

Then I got the question to enter my 2FA code. It was then that I understood why I was asked to install FireSync. I use the Google Authenticator app on my smartphone. I have never used FireSync, so it would not have my 2FA credentials anyway.

Please make clear what kind of 2FA code is asked for while syncing. I did not understand what code was asked when I used the QR code method to sync my smartphone Firefox app. Thus  it did not dawn to me I had to use the Google Authenticator 2FA code while syncing with the QR code.

Thank you,

Marcel

1 Comment
Status changed to: New idea
Jon
Community Manager
Community Manager

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