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Thunderbird is extremely slow after the new UI update 115.4.2

DontWantAccount
Making moves

I've got this big new update with new UI that simply doesn't work.

I do lot of operations over IMAP and the UI rendering is so extremely slow, that I'm unable to work with my mailboxes. Steps to reproduce, using IMAP, with config to mark as deleted and manual purge:

* Select 500 unread email messages.

* Delete them

* Purge the mailbox

It either takes very long, while rendering each message change back and fort, or completely freezes.

How do I downgrade and block further autoupdates?

31 REPLIES 31

JTijssen
Making moves

As a fanatic Thunderbird user for many years -for that reasson made a free dontation- I am very disapointed and have the exactly same problem. Please solve this. Otherwise, I like to downgrade too....as soon as possible..... as it is unworkable at this moment. My mails are my business life line.

Angeles
Making moves

I have the same problem. Changing the user interface does not bring any advantage, it forces you to start a new learning curve (adaptation). If it also creates stability problems, it means that time has been wasted on the superfluous instead of improving the productive. Anyway, thank you for making this wonderful working tool available to people.

endedasende
Making moves

Same slowness when deleting similiar amount of messages, using POP here, so this is just UI i guess.

droogiee
Making moves

SAME!!! driving me NUTS on all 8 of my different machines i use!! super slow!! hate it!

skurarebapi
Making moves

nice

atchik6056
Making moves

Thunderbird on Ubuntu 20.04 LTS. Extremely slow after upgrade to 115 (currently 115.05.0 (64bit). I am using Thunderbird for over 15 years and it was never bad like now. Really fed up now., it has been lagging since some time in September. Multiple sequential upgrades never fixed anything. Thinking to switch over to something else or downgrade. It seems that mozilla team shows more and more ignorance to public

DontWantAccount
Making moves

I ended up downgrading, and losing all my settings in the process. Version 102.15.1 seems to be usable.

I went to https://www.thunderbird.net/, copied the link from Download button and replaced the version. 

 

I am also running 115.5.0 (64 bit) on Ubuntu 18.04.6 LTS  and it runs a way much faster, basically acceptable. The same accounts, same settings. In fact it includes much more historical data on disk, which does not affect performance at all.

KingDeB
Making moves

One account works fine and the other one is so slow I age a year every time I try to delete a message.

1di9
Making moves

Exactly same problem with Thunderbird in Supernova version (expecially in latest release), slowliness everywere.....and not in selecting and deleting or moving tons of email, but simply openig emails just received...

I'm a Thunderbird user since first release and every time I can I try to recommend it as "the best mail client", but with those slowness problems I only risk making a look bad.......I'm very disappointed

Misterjat
Making moves

Like so many others I find the current version (115.5.2) SO SLOW. Simple deleting just ONE email can take at least 10 seconds and as the screen doesn't change you cant be sure that the <delete> command has registered. It is VERY frustrating to say the least.

nick_theboatman
Making moves

I appear to have an auto-update that went in yesterday without me noticing.. now 115.5.0 64 bit on Ubuntu 22.04. TB just ground to a halt. I don't know what is happening but this has just become unusable. If it is re-indexing then it is re-indexing the _world_.

Andrax
Making moves

Thunderbird freezes.

I need to install last year's version and cancel updates.

nick_theboatman
Making moves

So time to cut to the chase.
(the following are descriptions of context, showing the latency)
1. Left-click on a folder in the left pane; right-click to show secondary floater menu; select "mark folder read": 5 seconds
2. Left click on left pane/folder expand/contract arrow: 5 - 10 secs (varies)
3. Left click on left pane (waiting for right-hand pane to show folder contents: 5 seconds
4. (when viewing right-hand pane: folder contents: 600 messages in the folder) using slidebar to track up  and down the folder, so going from "right at the bottom" to "right at the top": 5 seconds
5. Left-click on a folder in the left pane; right-click to show secondary floater menu; select "create new folder": 8 seconds
6. Click on search bar, enter text (type-ahead): 8 seconds for text to appear and search to start
7. Right-click on trash in the left pane (to select "empty trash" (17 messages)): 10 seconds to display 
8. On closing always get the pop-up saying "unresponsive window, do you want to close" - but then always eventually gets there and closes.

"5 seconds" appears to be a regular occurrence. Issue with servicing the key-press and mouse click queue?

In other respects this wonderful new interface is an unmitigated disaster and whoever decided that it was ok to release TB115 in this state should be SHOT !!! 

nick_theboatman
Making moves

(and to add insult to injury:)
9. click "help" tab / "about": 9 seconds to display the pop-up ... 

nick_theboatman
Making moves

So whats your plan, then?

 

Not sure they have one. Do they even bother to read these comments?

They need kicking.... I'll kick them.

BelFox
Making moves

I'm on Thunderbird 115.6.0 (64-bit) / Windows 11.

Doing my New Year's mailbox clean-up, I also noticed that bulk deleting or archiving mails takes a lot of time, making the whole experience rather sluggish.

The process was a lot slower on my Google account than on my Hotmail account, however.
I hope the developers can look into this and speed up bulk processes.

EDIT: Thunderbird froze multiple times during the process 😞

nick_theboatman
Making moves

ssage 

nick_theboatman
Making moves

Message from Wayne Merry:

  • Moderator
  • Top 10 Contributor
1/3/24, 12:18 PM
more options

Glad you have arrived here for support. Please have a look at the details in the items at https://mzl.la/41P4Fcz. Which ones, if any, match your issue?

p.s. the discussion area at Connect is just that, not a support venue. The discussion posting page at 
https://connect.mozilla.org/t5/forums/postpage/board-id/discussions
boldly recommends "If you need help with a technical or performance issue, visit Mozilla Support."

nick_theboatman
Making moves

But the problem now seems fixed... don't know what he did mind.. hacky magic !!
Version is now 115.5.0. Guess it did an overnight update....

radical187
Making moves

Thunderbird 115.6.1 is unusable. E.g. when trying to reply to a message, my laptop with 32 GB of memory and Ryzen 7840HS CPU lags so much that you have to wait like 2 seconds after each key press. It's impossible to write any emails with this app.

I do not agree, with an old Intel Core i5-2500K and 16 GB of memory I noticed a preformance improvement in latest release restoring a quite normal behavoiur even on this outdate hardware configuration. Lags are not completely eliminated, but In my opinion, the improvement is evident.

Well obviously Thunderbird settings have something to do with the problem. 

For example when I disabled the setting "Enable global search and indexer". I also disabled "Allow Windows Search to Search Messages".

It's now a lot better. But it DID lag massively with those settings on. My email accounts use IMAP so that's another angle to investigate (does the new Thunderbird run worse if accounts use IMAP vs POP3?).

I have those settings enabled by default, I'll try disabling to check for best performance....

mychataa
Making moves

I use Windows 11, and the mailbox data is placed on the NAS, because I have different computers that need to use Thunderbird. I use version 115, and it becomes very slow when using it. Whether it is receiving, deleting, or moving mails, it is very slow. I changed it back to version 102.15.1 and it became normal.

sandipgupta
Making moves

Yes, same for me. Very slow. Even sending emails take time. Which is very frustrating.

bjamsterdam
Making moves

I can't understand what's going on. There are a zillion complaints all over the place about this issue, and I see nothing (anywhere) from TB about a solution or workaround. 

What makes this more frustrating... suddenly... and regularly... the slowness completely disappears. But I have no idea why.  It has a brain all of it's own. 

Has the slowness issue of 115.9.0 been resolved? Because I have been afraid to update, I am still using 102.15.1

No, it hasn't. It is still very slow.