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Stuck in downloading update

vzbob
Making moves

Firefox is always getting stuck in Downloading Update. Why?

4 REPLIES 4

siffemcon
Familiar face

Could be any number of reasons. Try downloading latest version from https://www.mozilla.org/en-US/firefox/all/desktop-release/. If it keeps failing to update after that, try a refresh (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings); it saves some of your data.

 

vzbob
Making moves

Done all of that but then the next update comes out and it starts all over again.

Even after refreshing FF?

orlando
Making moves

It’s usually caused by things like corrupted update files, antivirus software blocking the process, or permission issues with the install directory. Sometimes a weak internet connection can also interrupt the update. One thing you can try is clearing the updates folder in your Firefox profile or doing a clean reinstall don’t worry, your bookmarks and history can be kept safe.