We’re excited to share an early update on work we’re planning to create a more connected Mozilla community!
The tl;dr is that we’re aiming to build a unified experience between product support, feedback, discussions, and interactive activities—all in one place.
The longer story…
As part of our long-term community strategy, we’re beginning work to bring Mozilla Connect onto the Mozilla Support platform in early 2027. Our goal is to create a more seamless experience for community members, making it easier to participate, while preserving the unique purpose and strengths of Connect.
Importantly, this does not mean Connect and SUMO will immediately become a single experience. The first step is for Connect to remain a dedicated space for product feedback, ideas, and discussion while operating on the same platform as Mozilla Support. This will help create a solid foundation for us to build on over time.
The bigger vision is one all-inclusive Mozilla product community, but getting there will happen gradually and collaboratively—we need your help.
Soo, what is changing about Connect?
We know many of you contribute because you care deeply about Mozilla products and want your feedback and ideas to help inform them.
That won’t change.
In fact, one of the top priorities of this work is to make product conversations even more visible and accessible by connecting them more closely with the greater Mozilla community.
We want to build upon the things that make Connect valuable today, including:
- Sharing product feedback
- Discussing ideas
- Early testing opportunities
- Helping shape future products
- Connecting with Mozilla teams
- Participating in product-focused conversations
As part of this work, we're also exploring ways to help users more easily find the right place for support questions versus product feedback and discussion.
What happens next & how you can help
We're still in the planning and requirements phase.
Throughout Q3 and Q4 2026, we'll be actively seeking community participation to help shape the future experience.
This will include opportunities to:
- Review plans and proposed workflows
- Share concerns and ideas
- Participate in feedback sessions
- Test early versions
- Help us validate assumptions before launch
We'll be transparent about what we're learning and how community feedback influences decisions.
This is not simply a platform move. It's an opportunity to build a more connected and effective product community together.
We look forward to building it with you.
