LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

[davidc915]

I made a username just to post this because I could not email firefox directly. After probably two decades of using firefox I am going to use Chrome. This is because Firefox crashes constantly despite getting an update seemingly every week. I am not doing anything demanding of the browser -- just work websites and maybe ten tabs open at a time. I wanted to support firefox so that there would continue to be diversity in browser options but you all are making a failing product. Do better.

[atakan_dc]

I have been having the same issue.

[wsmwk]

What are your crash IDs?  https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-crash-reports

Post a few of them here - as text please, not a screen shot.

[atakan_dc]

2da8f340-be98-4308-a521-8c96089052cf

75f2832f-8a2f-4d8c-a656-04523752c3c9

daa374d5-e91a-4c41-9ac1-d430514151c3

6943e426-ac3c-4eb3-95fd-4d3a6b8e1843

[wsmwk]

Thanks. Those are crashes, but they are "Unsubmitted Crash Reports".  Please click "Submit" on the 5 most recent crashes. Then go back to Troubleshooting Information, the crashes will appear with "bp-xxxxxx" - post the crash IDs here.  

[pisani]

bp-cfb567af-58df-4543-9363-480060240331	3/31/2024, 2:28 PM	View
bp-bfffb8c4-450b-4cc1-80dd-056480240331	3/31/2024, 1:36 PM	View
bp-26713c53-bcfa-4679-8427-b4d160240331	3/31/2024, 1:34 PM	View
bp-d78c7f41-57ee-4f4a-92e3-597c00240331	3/31/2024, 1:33 PM	View
bp-725e8831-6e33-49f9-b71f-e872f0240331	3/31/2024, 1:32 PM	View
bp-c985815d-e98b-44e8-bc89-48b760240331	3/31/2024, 1:32 PM	View
bp-422f4f76-ed8d-42f7-8f3c-fe10f0240331	3/31/2024, 1:32 PM	View
bp-f35a280c-abf1-42a2-8c00-33a980240331	3/31/2024, 1:31 PM	View
bp-b7174c9a-6acf-4314-80e8-b20d10240331	3/31/2024, 1:31 PM	View
bp-3e4d23da-b152-4328-80d7-a35770240331	3/31/2024, 1:31 PM	View
bp-f3f41bf4-8e6d-47d5-bd84-a90870240331	3/31/2024, 1:31 PM	View
bp-24c2aa2c-d40a-4443-8b78-7d52b0240330	3/30/2024, 2:00 AM	View
bp-4f4daaa7-f467-4532-abbf-20fe40240331	3/31/2024, 5:47 PM	View
bp-2d96b027-bff5-401c-8789-4f1390240331

[pisani]

I can´t no longer works with this browser, if I try to save a photo it crash, exporting bookmarks it crash, every time that I need to save or add a file it crash, no changes on my OS, windows 10, I have Mozilla on my 4 HP laptos but only in 1 have that weird problem

[wsmwk]

@pisani all of your crash signatures are mtx_do_lock and they point to a product SMART Ink Favorites. 

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?

[pisani]

I did it..., same problem

[centaurea]

My about:crashes just says "No crash reports have been submitted."

[atakan_dc]

Here you are Wayne.

bp-7302cf41-8bb5-4e1a-bb52-d6bab0240309

bp-5f8af9de-174b-4261-873f-3c7270240309

bp-1011bd64-a3fb-413c-80c7-446450240309

bp-1f5d0906-6e00-4e39-9ff9-771500240309

[wsmwk]

@atakan_dc you have insufficient page file space. https://crash-stats.mozilla.org/report/index/1011bd64-a3fb-413c-80c7-446450240309 shows less than 19 MB available.  The crash signatures matches to Bug 1615310 - Crash in [@ OOM | unknown | NS_ABORT_OOM | XPCJSContext::Initialize] which states there insufficient memory for Firefox to start.

[wsmwk]

@atakan_dc were you able to adjust your system?

[atakan_dc]

I was Wayne, but it did not make a difference- I changed the upper and lower limit on my 32 GB RAM.

[wsmwk]

@atakan_dc We'd need your newer crash reports to make an assessment

[pisani]

bafff128-6ae2-4ff8-8951-4be8d125ebfc

1/4/2024, 2:48 a. m.

[pisani]

ff451344-966e-4dcc-92ed-0d66d308aef8

1/4/2024, 2:49 a. m

[wsmwk]

Items which do not have "bp-" at the start of the ID are not on the crash server, so we can't examine them. You need to Click the Submit button for each recent unsubmitted report and then reload the list of crashes.

[JoeSnyder]

I, too, am having frequent crashes and occasional total freeze ups that seem to be related to Firefox.  I do not want to leave, but have been using Chrome more.  I am using Linux Ubuntu, 22.04.4  I usually forward all crash reports, but they are so frequent I may have missed some.

[wsmwk]

---

@JoeSnyder wrote:

I, too, am having frequent crashes and occasional total freeze ups that seem to be related to Firefox.  I do not want to leave, but have been using Chrome more.  I am using Linux Ubuntu, 22.04.4  I usually forward all crash reports, but they are so frequent I may have missed some.

---

To have someone here interpret your crash reports, you'll need to find them in Help > Troubleshooting Information. They start with "BP-"

[pisani]

Hi, I spent more time reading all reply without a solution

I fixed it, re install W10 from my own HP laptop, keep all files and after that Firefox works as ussual

Time for that: 25 minutes