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Where can a false alert be reported when downloading (virus or maleware)

hybi
Making moves

We create software tools for Office (Addins) and distribute them via the website. With the latest releases we have the problem that Firefox reports when downloading that it is a virus or malware, which is wrong. (false alert). The file can be checked online e.g. at www.virustotal.com, all 95 scanners report that the file is OK.

Where can such a false detection be reported?
Which services does Firefox use to check a file during download?

For us as a software manufacturer, it is very damaging to our business if such a false warning appears.
Thank you very much for your help.

 

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