Mozilla Thunderbird unable to print

[abenn]

HP desktop computer running up-to-date Windows 10.

Within the last couple of weeks I've discovered that my Mozilla Thunderbird is unable to print to my HP printer, even though all the other programs/apps on my computer can print as normal.  Whenever I try to print an email from Thunderbird, using the Thunderbird "Print" menu option, I either get no response or an error message saying "The printer is in an error mode".  Either way nothing shows up in my print queue.

[siffemcon]

Does that also happen in Troubleshoot mode(https://support.mozilla.org/en-US/kb/safe-mode-thunderbird)?

[Woof3]

We're experiencing the same issue with Win 11. Printer will only spit out a blank page. In order to print, we have to save the file to our desktop, then print the file as a separate operation.