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Mozilla is ignoring my request to recover my account using my recovery keys

Making moves

I'm very disappointed with Mozilla, I'm being ignored, I've been trying to recover my account with my recovery keys but they never send the recovery link to my e-mail, the system says it was sent but I never receive it, it's nowhere to be found, not even on my spam folder, but I've just created a new account using another e-mail and guess what? I received a new registered account e-mail instantly. I sent a message to support almost a week ago and they never gave me an answer. I've always used Firefox on all of my devices and operating systems, I want my account back.