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istrasci
New member
Status: New idea

Please do not block my browsing session just to force me to restart!  Let me restart when I want to.  For security reasons, I'm almost always browsing in Private Mode, and as such, logins and passwords are not saved.  So when I'm forced to restart because of an update, I have to save my current tab session, reopen them after FF has restarted, and re-login to every site I was using—many of which require 2FA, so it's extra annoying.

This is bad UX!  Put a notification, or even a whole separate tab telling me I need to restart.  But don't block out everything I was doing.  Even Windows doesn't do this...

82 Comments
blarney9
New member

When using Private Windows, Firefox will occasionally force me to close out all my tabs because it says it needs to update. It _says_ that it will restore all the tabs, but this isn't true for Private Windows. I suggest that users not be lied to and not be forced to lose all their progress, because this makes me not want to use Firefox.

Status changed to: New idea
Jon
Community Manager
Community Manager

Thanks for submitting an idea to the Mozilla Connect community! It is now open for voting (kudos) and comments.

Martin-J
New member

I was in the middle of filling out a fairly long application form that required a lot of information lookup while Firefox updated. I went to lookup an account number on a website and Firefox wanted to restart. This forced me to open another browser to get this information. Then, at the end when I submitted the information, again Firefox insisted on restarting, causing failure of my session.

This is enough to make me start looking for an alternate browser. It is TOTALLY UNACCEPTABLE to treat users with such disregard, and makes me no longer trust Mozilla to have my best interests in mind.

I've been a Mozilla user being a beta tester for Netscape in the 1990s, and won't be happy leaving, but perhaps it's time, much as I hate to change.

jscher2000
Leader

Right, it can't be true for private windows because those tabs are not written to disk. Unfortunately, by the time you get that screen, it's probably too late to do anything with the information anyway.

For more control of update timing, you can use the "Check for updates but let you choose to install them" choice on the Settings/Preferences page.

(Note that if you use a version of Firefox customized by a particular Linux distribution, the package manager may override the built-in setting and install updates in the background.)

lovelyjubbly
Making moves

Honestly I think this should have more votes.  I've not encountered this behaviour in other browsers, which manage to update in-place without forcing a restart. 

My request would be please find a way to do updates in the background.  You can let the user know that an update is ready, with a little dot or some visual cue.  The user can then choose to carry on their work if it's important and restart when they are ready.

However, having this screen appear is very disruptive, it blocks all the work.

lovelyjubbly_0-1647086130684.png

 

lovelyjubbly
Making moves
WhyDoINeedAName
New member

While I love using Firefox, one thing is sometimes really frustrating: the "we just need to restart" thing. Perhaps that makes sense if the browser is never closed/restarted on a system running for weeks, thus being vulnerable to some security issues, but not in almost any other case. But it is extremely annoying.

Just now I tried reloading a website a few times (not using the cache) since a video was not running. That did not help. Only opening a new tab prompted the "we need to restart" message, after which it worked.

In other cases, the forced restart does interrupt playing media or downloads, or forces the user to reload pages that may send push messages.

Finally, when a browser tab is hijacked by the message, the tab's website link is not recovered after the browser is restarted.

jscher2000
Leader

On the Settings/Preferences page, in the tiny search box, type updat and change your setting to have Firefox always ask you before installing updates. Don't worry about missing one -- Firefox will nag you daily.

Note: if you installed Firefox using your Linux package manager, the package manager will drive the update schedule and that internal setting is ineffective.

WhyDoINeedAName
New member

Thanks for the advice. Since I'm mostly running linux, I guess there's no easy fix on your side. Perhaps it's possible to recover the web link of the hijacked tab though, which would already help quite a bit.

jscher2000
Leader

If the tab never loaded -- navigation was attempted but didn't complete -- I'm not sure Firefox records that anywhere. Perhaps someone else has an idea about that.

Regarding the build of Firefox you install, it is possible to bypass your package manager and download directly from Mozilla. https://www.mozilla.org/firefox/all/#product-desktop-release 

nozerror
New member

agree, there should be a better option to "save" your private browsing session rather than to just select all tabs and bookmark them - which I do when update notification becomes really annoying and I have time, however, re-opening these bookmarked tabs is similarly annoying.

I'm using private mode pretty much all the time and when there is an update, then firefox usually waits for couple of days, and then forces restart, losing all opened tabs. same happens when there is memory overload on linux (debian) and firefox crashes due to it - not able to restore tabs, only the most recent ones which I remember.

I see 2 options to solve it: allow firefox to have a selection for users in private mode to save the session either once or constantly.

NoLifeDGenerate
New member

Bad enough it updates itself without asking. Fine. STOP expecting me to restart it for no reason. It's working fine. It'll restart when the PC does. Until then, leave me the hell alone. You have no business breaking tabs and forcing a restart.

KevinBrosnan
Employee
Employee

This happens when either there are multiple users or profiles running Firefox at the same time on a computer or more commonly the Linux distro has updated Firefox while Firefox is running.

When this happens Firefox's options are; randomly crash because API call does not match, detect the API incompatibility and prompt the user to do a clean restart, or spend a monumental amount of engineering work to maintain API compatibility while running mixed Gecko versions.

If you are using Linux then using the Mozilla build in /opt, the Snap or Flatpack versions will avoid the distro updating Firefox out from underneath it.

idoc
Making moves

I don't know if I'm the only one to think so.

In my opinion Mozilla becomes like Microsoft which considers that the users of their programs only have to pay and close their mouths.

I know that Firefox is free but then why do we constantly receive emails asking for donations?

siliconHuntsman
New member

Adding my comments, the forced update has been irritating me for a long time, still today it crossed the line. I made Ubuntu update yesterday and recycled power. Moment ago, freshly run Firefox said that it needs a restart itself not allowing me to open a new browser window effectively terminating my purchase process and payment session. This is not trustful behavior of application. There needs to be an option to bypass that forced restart and no, I do not have option in my Firefox and disable it.