Netflix support

[jerb]

Is there a reason why Netflix doesn't play on Firefox?  Come on, now's the hour!

[denschub]

What's the error you're getting? Any specific error message, or is it just loading forever?

[jerb]

Netflix says it cannot proceed with this version of F?irefox.  My version is the latest...

[denschub]

Can you share a screenshot of that message, and the "copy text to clipboard" output from about:support? Feel free to send me the details in private via email to dschubert@mozilla.com if you don't want to have this information public.

[denschub · Accepted solution]

@jerb's issue was ultimately simple: DRM was not enabled, and enabling it resolved it. 🙂

[jscher2000]

---

@denschub wrote:

DRM was not enabled, and enabling it resolved it. 🙂

---

Hmm, I think Firefox would normally display an infobar in that situation making it easy to fix the setting, but I haven't tested recently to confirm that. Maybe the bar is only for installing Widevine?

[denschub]

The reporter shared a screenshot that did show the bar. They just missed it. Happens. 🙂