https://connect.mozilla.org/t5/discussions/the-quot-connect-another-device-quot-option-of-firefox-desktop/m-p/16996#M7490 <P>Hello,</P><P>Today I decided to finally give a chance to Firefox on Android and after installing it I naturally tried to sync my Firefox account on it. I just wanted to make this post to give some feedback on the pairing process.</P><P>When you're on the mobile app and click on the "connect to sync" button of the option menu (I'm not 100% sure about the name of this button), the app then asks you to scan a QR code to connect to your account. If you go then on Firefox desktop, click menu, click on your username, and finally on "connect another device..."&nbsp; you will be presented to a QR code and after scanning it with the mobile app you will have the impression that the sync to your account is successful, which is incorrect. I don't know what this process does but if you restart the mobile app and go to the menu you'll see that the app is not connected to your account.</P><P>The correct way to sync the app is to go on <A href="https://accounts.firefox.com/pair" target="_blank" rel="noopener">https://accounts.firefox.com/pair</A>, click on the "Get started" button which redirects to&nbsp;<STRONG>about:preferences?action=pair#sync</STRONG> and then to scan the provided QR code.</P><P>I think it's terribly confusing on the UX side that the "connect another device..." does not do the exact same thing despite also displaying a QR code which lures the user into thinking he's doing something correct.</P><P>I know that the app says itself to use firefox.com/pair but people (including myself obviously) are terribly lazy and will prefer to click 3 times on a button rather than opening the browser address bar and manually typing the correct pairing address.</P> Sat, 22 Oct 2022 22:41:07 GMT RandomUser 2022-10-22T22:41:07Z https://connect.mozilla.org/t5/discussions/the-quot-connect-another-device-quot-option-of-firefox-desktop/m-p/16996#M7490 <P>Hello,</P><P>Today I decided to finally give a chance to Firefox on Android and after installing it I naturally tried to sync my Firefox account on it. I just wanted to make this post to give some feedback on the pairing process.</P><P>When you're on the mobile app and click on the "connect to sync" button of the option menu (I'm not 100% sure about the name of this button), the app then asks you to scan a QR code to connect to your account. If you go then on Firefox desktop, click menu, click on your username, and finally on "connect another device..."&nbsp; you will be presented to a QR code and after scanning it with the mobile app you will have the impression that the sync to your account is successful, which is incorrect. I don't know what this process does but if you restart the mobile app and go to the menu you'll see that the app is not connected to your account.</P><P>The correct way to sync the app is to go on <A href="https://accounts.firefox.com/pair" target="_blank" rel="noopener">https://accounts.firefox.com/pair</A>, click on the "Get started" button which redirects to&nbsp;<STRONG>about:preferences?action=pair#sync</STRONG> and then to scan the provided QR code.</P><P>I think it's terribly confusing on the UX side that the "connect another device..." does not do the exact same thing despite also displaying a QR code which lures the user into thinking he's doing something correct.</P><P>I know that the app says itself to use firefox.com/pair but people (including myself obviously) are terribly lazy and will prefer to click 3 times on a button rather than opening the browser address bar and manually typing the correct pairing address.</P> Sat, 22 Oct 2022 22:41:07 GMT https://connect.mozilla.org/t5/discussions/the-quot-connect-another-device-quot-option-of-firefox-desktop/m-p/16996#M7490 RandomUser 2022-10-22T22:41:07Z https://connect.mozilla.org/t5/discussions/the-quot-connect-another-device-quot-option-of-firefox-desktop/m-p/94500#M36863 <P>This is not the case with mine. I entered firefox.com/pair into my desktop Firefox as prompted, and when my mobile Firefox scanned the QR code, my desktop Firefox immediately said "Device pairing failed".</P><P>At the top it says "WebSocket unexpectedly closed".</P> Sat, 26 Apr 2025 13:03:57 GMT https://connect.mozilla.org/t5/discussions/the-quot-connect-another-device-quot-option-of-firefox-desktop/m-p/94500#M36863 WuYihong 2025-04-26T13:03:57Z