topic Re: Cannot signin to Amazon.com with Firefox 156.0.1 in Discussions

Cannot signin to Amazon.com with Firefox 156.0.1

jkannry — Wed, 07 Oct 2026 18:02:47 GMT

Firefox 156.0.1 and Windows 10 PC. Tried on two computers. Removed Amazon cookies and data. Cannot sign on to Amazon since ??Sept 19th when signed out of all devices. Activated 2FA with Authenticator. Works on all mobile devices. On desktop rejects password which is copied and pasted from same source as mobile devices.

Have tried private window and still doesn't work.

Thoughts?

Re: Cannot signin to Amazon.com with Firefox 156.0.1

jkannry — Thu, 08 Oct 2026 17:56:03 GMT

This problem is now broader than amazon. Getting this on another site that uses authentication right after I enter password.

Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Error Code: PR_CONNECT_RESET_ERROR

Re: Cannot signin to Amazon.com with Firefox 156.0.1

dftf — Thu, 08 Oct 2026 18:55:38 GMT

@jkannry

See if websites work in Troubleshoot Mode (Menu -> Help and Report -> Troubleshoot Mode).

If yes: you likely have an extension causing the issue. Go to Menu -> Extensions and Themes and first try clicking the ⚙ and then "Check for updates". Or try turning one of them off, and see if sites now work. If not, turn that extension back on, and turn another one off.

If no: you probably have some anti-virus or anti-malware software on your PC that is breaking your encrypted sites so it can check that traffic for viruses. Do a web search for the name of the anti-virus or anti-malware you use and "https sites not loading" or "secure sites not working" and see if anyone has posted steps for how you can turn this website intercepting off.

Re: Cannot signin to Amazon.com with Firefox 156.0.1

jkannry — Thu, 08 Oct 2026 19:22:10 GMT

Problem exists on both for Firefox 157.0.1

Re: Cannot signin to Amazon.com with Firefox 156.0.1

dftf — Thu, 08 Oct 2026 19:39:06 GMT

Have you tried Troubleshoot Mode as I suggested?

Re: Cannot signin to Amazon.com with Firefox 156.0.1

jkannry — Thu, 08 Oct 2026 22:05:36 GMT

Yes. Problem exists in troubleshoot mode. This problem is new. I cant play with antiviral software as corporate and they are not going to disable for one business and one personal/business websites. Amazon does not work on Chrome. The other site does.

Re: Cannot signin to Amazon.com with Firefox 156.0.1

dftf — Sat, 10 Oct 2026 09:32:44 GMT

Okay, if the company you work for has an anti-virus product installed that is causing some HTTPS websites to break, speak to your IT Department at your company.

This isn't a Firefox issue.