topic Re: Live Chat in Discussions

Live Chat

Chatter — Sat, 06 Aug 2022 11:20:42 GMT

I've used Firefox for many years; I always use it except when I need the 'Live Chat' function on a web site; Unfortunately, 'Live Chat' doesn't work in Firefox. I wonder, is there an easy way to fix that?

Re: Live Chat

Luca_Pavan — Sun, 07 Aug 2022 01:50:18 GMT

https://support.mozilla.org/en-US/questions/1274902

In fact I was thinking that for this you may need an extension. Then what's that doesn't work exactly? Doesn't work is quite generic.

Re: Live Chat

jscher2000 — Sun, 07 Aug 2022 23:26:36 GMT

Have you already tried turning off the Enhanced Tracking Protection feature on the site in case that is blocking the live chat scripts? Use the shield icon at the left end of the address bar (near the lock). More info:

https://support.mozilla.org/kb/enhanced-tracking-protection-firefox-desktop

Of course, I'm sure that many add-ons also restrict it since it can be annoying to get those popups when you are trying to read things.

Re: Live Chat

Chatter — Mon, 08 Aug 2022 09:10:46 GMT

Thanks for the suggestion though, sad to say, it hasn't made any difference.

Even turning off all 'anti-tracking' features as well as Enhanced Tracking Protection (on a trusted site!) didn't help.

How I dislike having to resort to Microsoft Edge!

Re: Live Chat

HD — Sun, 16 Jul 2023 05:51:03 GMT

HI I cannot retirive my EMail on Email Can any one help for this

Re: Live Chat

gansuv-1_123 — Wed, 15 Jan 2025 11:41:06 GMT

i am using ubuntu 16.04. I am unable to update the mozilla. Can you suggest me. How to i can do. I have tried many ways. It is could not possible.

Re: Live Chat

CIScopecore — Sun, 19 Jan 2025 11:20:59 GMT

Admin,

I have my primary email for my Firefox, and the password is correct. It is requesting 2F2, but I do not have access to it because I have recently factory reset my phone. Nonetheless, I have my recovery key, but I do not know how to use it to recover my Firefox account. Thanks.

Thanks.

Re: Live Chat

jscher2000 — Sun, 19 Jan 2025 18:22:41 GMT

@CIScopecore wrote:
I have my recovery key, but I do not know how to use it to recover my Firefox account.

I found the steps in an article but have not tried it myself:

https://support.mozilla.org/en-US/kb/how-change-or-reset-your-mozilla-account-password#w_reset-password-and-keep-encrypted-data-like-bookmarks-history-and-passwords

Re: Live Chat

CIScopecore — Mon, 20 Jan 2025 01:05:53 GMT

Thanks Jscher 200,

We do not need to reset password as it is correct. The only challenge is that the Microsoft Authentication phone was recently wipe, and we cannot recall the or retrieve the 6 digit code to verify ourselves. Thanks.

Re: Live Chat

Tunya18 — Fri, 07 Feb 2025 20:36:55 GMT

Hello.my Mozilla does not open sites what I typing and need to see