topic Re: Firefox can't download ESR updates through the brower and throught the website in Discussions

Firefox can't download ESR updates through the brower and throught the website

CBX — Wed, 13 May 2026 15:04:46 GMT

Hello,

I have Windows 7 and Firefox esr. Firefox tries to download the newest update but it gets stuck. Also it sends me to the Firefox website for manual download but when click upon the download doesn't start. Other links on the Firefox do not work either.

What can I do?

Re: Firefox can't download ESR updates through the brower and throught the website

CBX — Wed, 13 May 2026 15:10:11 GMT

Re: Firefox can't download ESR updates through the brower and throught the website

siffemcon — Wed, 13 May 2026 17:25:13 GMT

@CBX, support requests aren't allowed here. Please post your question with full details at
https://support.mozilla.org/en-US/questions/new/firefox/form.

Re: Firefox can't download ESR updates through the brower and throught the website

CBX — Wed, 13 May 2026 17:45:23 GMT

This link you posted doesn't open up correctly in my Firefox browser and I am not able to post my question there. Do you have an email from the Firefox support?

Re: Firefox can't download ESR updates through the brower and throught the website

siffemcon — Wed, 13 May 2026 19:18:32 GMT

There's no email support - try https://support.mozilla.org/en-US/questions/new/firefox and click the 'Ask a Question' Continue button. If that doesn't work, try another browser.

Re: Firefox can't download ESR updates through the brower and throught the website

jack123 — Sat, 16 May 2026 13:19:35 GMT

Hey, that sounds frustrating! Have you tried clearing your browser cache? Also, if you're into coding, you might find html runner handy for testing updates locally. Hope you get it sorted!