https://connect.mozilla.org/t5/discussions/mozillla-no-phone-help-alienates-non-digital-natives/m-p/123282#M48480 <P>Today, it took me 2 hours to update my Mozilla password and install 2-step verification. I had to go via a Google app authentication process (a world of pain in itself). Installing that app was the easy part.</P><P>As Mozilla, in its wisdom, does not provide any phone support, and FAQ's and Chatbot (what Chatbot?) are useless, I thought I would try calling Apple support.</P><P>A kind Apple call centre employee took me through the process of installing Mozilla on my iPhone and pairing it with my Mac Pro, with the authentication protocols.</P><P>Mozilla will now become my second or third browser choice. It is reprehensible for Mozilla to discriminate against non-native browser users. It touts itself as user-friendly. My experience shows otherwise.</P> Tue, 21 Apr 2026 04:24:22 GMT Wallaby 2026-04-21T04:24:22Z https://connect.mozilla.org/t5/discussions/mozillla-no-phone-help-alienates-non-digital-natives/m-p/123282#M48480 <P>Today, it took me 2 hours to update my Mozilla password and install 2-step verification. I had to go via a Google app authentication process (a world of pain in itself). Installing that app was the easy part.</P><P>As Mozilla, in its wisdom, does not provide any phone support, and FAQ's and Chatbot (what Chatbot?) are useless, I thought I would try calling Apple support.</P><P>A kind Apple call centre employee took me through the process of installing Mozilla on my iPhone and pairing it with my Mac Pro, with the authentication protocols.</P><P>Mozilla will now become my second or third browser choice. It is reprehensible for Mozilla to discriminate against non-native browser users. It touts itself as user-friendly. My experience shows otherwise.</P> Tue, 21 Apr 2026 04:24:22 GMT https://connect.mozilla.org/t5/discussions/mozillla-no-phone-help-alienates-non-digital-natives/m-p/123282#M48480 Wallaby 2026-04-21T04:24:22Z