Firefox Nightly 147.0a1 unable to click into text box - topdesk

NB7 — Tue, 25 Nov 2025 12:47:12 GMT

Currently on 147.0a1 (2025-11-25) (64-bit)
Worked fine 21-November-2025 (not sure which version/build)

This week I updated Nightly

However at the self hosted instance of the Support system topdesk.com
I am unable to click into text boxes. Therefore unable to reply at support tickets at all.
Also does not work in private mode with no extensions. Meanwhile works fine in Edge.

Just cant click into the text box, no cursor appears, cant type.
Seems to work in some other text boxes e.g. name of the ticket

Not sure what info might be useful
I will paste what I see in "inspect" which highlights the box

Let me know if I can provide some more info.
I dont think there is any test/demo instance of topdesk available.

<div id="c3KK_UT" aria-label="Action" aria-labelledby="c3KK_UT c3KK_US" class="f33 j3" guielement="pt-richtextarea" handle="new-entry-field-actie" lmask="[FG][MOD][FD]" mpar="c3KK_UN" mstyles="pt-new" mtype="rtarea" style="display: block; visibility: visible; top: 23px; left: 0px; width: 1261px; height: 140px;" data-read-only="false">
<div id="c3KK_UT_iframestyle" style="display:none;line-height:1.5;background-color:transparent;color:#3a3a3a;padding:6px;cursor:default;text-align:left;font-family:'Open Sans', Verdana, sans-serif;font-size:13px;font-weight:normal;font-style:normal;"></div>
<div id="cke_editor2" class="cke_2 cke cke_reset cke_chrome cke_editor_editor2 cke_ltr cke_browser_gecko" dir="ltr" lang="en" role="application" aria-labelledby="cke_editor2_arialbl"><span id="cke_editor2_arialbl" class="cke_voice_label">Rich Text Editor, editor2</span><div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div></div></div>

<div id="cke_editor2" class="cke_2 cke cke_reset cke_chrome cke_editor_editor2 cke_ltr cke_browser_gecko" dir="ltr" lang="en" role="application" aria-labelledby="cke_editor2_arialbl"><span id="cke_editor2_arialbl" class="cke_voice_label">Rich Text Editor, editor2</span><div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div></div>

<div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div>

<div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div>

<iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe>

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

siffemcon — Tue, 25 Nov 2025 22:47:00 GMT

You could file a bug report at https://bugzilla.mozilla.org/enter_bug.cgi/.

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

NB7 — Wed, 26 Nov 2025 13:17:06 GMT

Right thats the place I was looking for. Posted it there. Thanks!

EDIT: Here is the most relevant/active bug entry for it: https://bugzilla.mozilla.org/show_bug.cgi?id=2002481

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

MoviBox11 — Fri, 13 Mar 2026 09:13:07 GMT

I am using Firefox Nightly 147.0a1 (2025-11-25) 64-bit. TOPdesk worked fine around 21 Nov 2025, but after updating this week I cannot click or type in text boxes, so I cannot reply to tickets.

I tested in Private Mode with no extensions, but the issue remains. The site works normally in Microsoft Edge. Other apps like MovieBox App v3.3 work fine, so it seems to be a Firefox Nightly compatibility issue with TOPdesk.

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

NB7 — Fri, 20 Mar 2026 09:39:05 GMT

I never had an issue on updated Nightly on topdesk ever since that issue was fixed ( https://bugzilla.mozilla.org/show_bug.cgi?id=2002481 )

Not sure why are you using or talking about few months old Nightly?

However today, it seems topdesk had a change
"Rich text editor: We released the new rich text editor that enables you to copy and paste text and images in Call Management. Please note that the roll-out will happen in batches: you will see an information notice in your environment when the update is applied. Read more in KI 18723 on My TOPdesk."

And the whole text editor looks different. You can now paste images in with just CTRL + V inside the text box, instead of having to click to add image and select the image file.
Which I absolutely love and should be a basic thing for any support software.

Looks like this now, but I also have a stylus Dark theme

Also appears in Chrome browser

But works fine here on latest Nightly

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Firefox Nightly 147.0a1 unable to click into text box - topdesk

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk

Re: Firefox Nightly 147.0a1 unable to click into text box - topdesk