"Oops!, something went wrong" error creating new account at accounts.firefox.com

uxfail — Mon, 26 Jan 2026 11:25:29 GMT

This is not a big deal, but still something that should maybe be looked at by someone. This is an error that can happen when creating a new account at accounts.firefox.com. I personally do not have access to Mozilla's "LOGTRACKING ID" database, therefore I can not be of much help in troubleshooting this error. The error does not prevent the creation of the account, and the error does not prevent the user from using the account, however the error was inconvenient and confusing because the error page did not contain any useful hyperlinks therefore I could not use my account until I used my browser's address bad to manually navigate back to accounts.firefox.com. The error instructed me to contact Mozilla's Service Desk, however Mozilla's Service Desk could not investigate this error because I am not a Mozilla employee. Mozilla's Service Desk suggested that I could share this error with the forum here.
Thanks,
-uxfail

-------- Forwarded Message --------
Subject: Re: error while creating account
Date: Mon, 26 Jan 2026 11:21:56 +0100
From: Service Desk <[redacted]@mozilla.com>
To: uxfail <[redacted]>

Hello,

Thank you for reaching out, you have reached Mozilla’s internal IT Service Desk which serves Mozilla employees only.

If you are seeking support for one or more of Mozilla’s Products, please visit support.mozilla.org. Here you can review support content for all Mozilla products and submit your question to the Ask a Question forum or directly connect to our support team here for any subscription products. If you are unable to sign-in to your Mozilla account, please click I can't sign in to my Mozilla account and complete the form to contact our support staff.

If you have feedback about Mozilla products, please visit connect.mozilla.org.

Thank you for contacting Mozilla and please utilize the resources linked above to resolve any support related questions you have.

On 24.01.26 10:56 PM, uxfail wrote:
>
> Greetings,
> I received the following error while creating an account at accounts.firefox.com. This error would seem to be due to programming fault of Mozilla's website, as I did not press the back button, refresh during login, open too many login dialogs, or do anything that would cause some issue with cookies.
>
> Best Regards,
> -uxfail
>
>
> Mozilla
> Oops!, something went wrong
> You may have pressed the back button, refreshed during login, opened too many login dialogs, or there is some issue with cookies, since we couldn't find your session. Try logging in again from the application and if the problem persists please contact the administrator.
>
> TECHNICAL DETAILS
> Hide details for this error
> SUPPORT
> Get Help
> [redacted]@mozilla.com
> invalid_request: You may have pressed the back button, refreshed during login, opened too many login dialogs, or there is some issue with cookies, since we couldn't find your session. Try logging in again from the application and if the problem persists please contact the administrator.
>
> VIEW LOGTRACKING ID: 9e876fd4f977485e8cf5

--
Best Regards,

Mozilla Service Desk

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"Oops!, something went wrong" error creating new account at accounts.firefox.com