topic Re: Enhanced Tracking Protection interfering with DISQUS in Discussions

Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sat, 23 Dec 2023 17:06:32 GMT

Several days ago DISQUS comments stopped loading on any site that I use that has DISQUS.

This is happening on my Desktop and phone. I use FireFox on both.

The Problem goes away when I turn off Enhanced Tracking Protection. Was there a recent update for ETP? Will this be fixed? I’m Currently operating without ETP

Re: Enhanced Tracking Protection interfering with DISQUS

Zenme2 — Sun, 24 Dec 2023 18:20:28 GMT

The same happened to me with ;latest upgrade. Looking for solutions.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sun, 24 Dec 2023 20:55:03 GMT

Thanks for the confirmation. I couldn't correlate the two events.

So it's a Mozilla problem

Re: Enhanced Tracking Protection interfering with DISQUS

brain000 — Mon, 25 Dec 2023 08:11:42 GMT

I can confirm that the new version of firefox won't load disqus. Also the new mobile stable version won't load it, and the beta mobile version is some week that does not load disqus anymore, so it is some new 'feature' in the current stable release of firefox desktop and mobile (android).

I always use enhanced tracking protection custom and before the update all was ok, I did not change a single settings.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Mon, 25 Dec 2023 17:51:49 GMT

Yes, I was using vanilla ETP - no customization.
Turning it off is the only way to get DISQUS right now. Hope Moz figures this out

Re: Enhanced Tracking Protection interfering with DISQUS

MateusAzevedo — Wed, 27 Dec 2023 00:54:53 GMT

Same issue here.

I've been looking around for a way to whitelist disqus, but didn't find anything. Only turning off ETP all together (for a specific site) works, but with the downside of also allowing many other things besides Disqus.

It would be nice to be able to configure what we want to block, like any ad blockers do.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Wed, 27 Dec 2023 03:05:19 GMT

I looked around for White lists to update and only found one. DISQUS was already there

The only way out, at this point is to turn off ETP. Still hoping Monzilla fixes this

Re: Enhanced Tracking Protection interfering with DISQUS

brain000 — Wed, 27 Dec 2023 08:06:13 GMT

Apparently someething has been fixed remotely because now on the desktop version (121) I can see and use disqus in the commet section and I didn't change anything on my settings.

The problem persist on the mobile version.

Re: Enhanced Tracking Protection interfering with DISQUS

brain000 — Wed, 27 Dec 2023 09:33:35 GMT

Nope, it only worked for 2 hours or so, now disqus is locked again. I don't kwno, seems like something disqus is doing on purpose.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Wed, 27 Dec 2023 18:36:23 GMT

I've been getting DISQUS just fine since I turned off ETP. Even as we speak.

As a test I just now turned ETP on again and lost DISQUS. I turned ETP off and DISCUS reappeared. In my mind, this is definitely a problem with ETP

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Wed, 27 Dec 2023 18:41:17 GMT

So I just turned ETP on and then let FF do an update. ended FF and restarted.

Same problem. TO have DISQUS ETP has to be OFF

Re: Enhanced Tracking Protection interfering with DISQUS

MateusAzevedo — Wed, 27 Dec 2023 18:44:01 GMT

It definitely is. Just click the shield icon besides the site domain. Disqus is listed under the "content with tracking" section (or whatever the english translation is).

When you disable ETP for a specific site (or enable the "standard mode" instead of strict), that whole section is listed as "allowed", and then Disqus works fine.

Re: Enhanced Tracking Protection interfering with DISQUS

Prill — Sat, 30 Dec 2023 11:35:46 GMT

Thanks for reporting this issue with Enhanced Tracking Protection (ETP) , everyone. I ran into exactly the same after updating to version 121 on the 20th and all but decided it was my own fault, with no-one reporting it online that I could find.
The 2 machines at my disposal (on Windows 10 and 11) both show this behavior. Even after disabling all the add-ons (ABP could have been a problem, but wasn't).

The intermittent returns to proper operations were driving me insane 😅
Like right now it started working again 🙄

It is definitely not okay to have to switch ETP off entirely, so I added the affected sites to the Exceptions list.
But you have to know a site is using Disqus before you can do that. And worse, this allows all other actually malicious tracking trackers to report back too.

Hopefully Mozilla will either fix this soon, or give us a way to tweak ETP on tracker level instead of per website.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sat, 30 Dec 2023 20:11:39 GMT

The Default seems to be 'Strict' on the ETP settings. Changing to 'Standard' brings DISQUS back

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sat, 30 Dec 2023 20:14:03 GMT

Yes. Standard mode allows DISQUS to work again - thanks

Re: Enhanced Tracking Protection interfering with DISQUS

Prill — Sat, 30 Dec 2023 23:02:24 GMT

You can also use the Custom ETP settings for a safer solution, that is closer to how Strict works:

Cookies to All cross-site cookies (may cause websites to break)
Tracking content to Only in private windows
Cryptominers on
Known fingerprinters on
Suspected fingerprinters to In all windows

As you can see, Tracking content is set to the option used in Standard ETP. The rest is still Strict, but do not interfere with Disqus.

Of course this is still undermining the whole concept behind Strict ETP, and FireFox should stop randomly switching between allowing and blocking Disqus as a content tracker.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sun, 31 Dec 2023 16:30:35 GMT

Yes. And thanks for the workaround.

DiSQUS is a big player and FF should be testing for that rather than just screwing everyone.

FF should fix this rather than force workarounds.

Re: Enhanced Tracking Protection interfering with DISQUS

DanfromCanada — Mon, 08 Jan 2024 15:05:32 GMT

After Firefox updated last night Disqus comments stopped showing for me. Turning of EPT worked for me.

Re: Enhanced Tracking Protection interfering with DISQUS

Brijesh111 — Sun, 14 Jan 2024 04:42:49 GMT

v 121.0.1 won't load disqus..😩.. Hope Firefox team fix this..

Re: Enhanced Tracking Protection interfering with DISQUS

Prill — Sun, 14 Jan 2024 09:50:17 GMT

If you're on Strict mode, you have chosen to do so for a reason. It is not a safe solution to switch ETP off entirely. You could use this workaround instead.

Re: Enhanced Tracking Protection interfering with DISQUS

Prill — Sun, 14 Jan 2024 09:58:39 GMT

Are there any devs reading this? I'd love to help you reproduce this annoying bug.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sun, 14 Jan 2024 16:33:11 GMT

Strict mode was apparently the default. Not my idea. I have set it to Standard mode as a work around and am hoping Mozilla pushes out another update to fix it so I can go back to Strict mode.

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sun, 14 Jan 2024 16:40:05 GMT

The problem is with ETP - The Default is Strict mode, Change it to Standard mode till Moz send us an update

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Sun, 14 Jan 2024 16:42:56 GMT

Not that I know of.

Hope they monitor this and figure out the fix

Re: Enhanced Tracking Protection interfering with DISQUS

Agentvirtuel — Sun, 14 Jan 2024 16:48:06 GMT

Hello

https://bugzilla.mozilla.org/buglist.cgi?quicksearch=DISQUS you can sort via Updated

If you wish, you can also contact
Report a bug https://bugzilla.mozilla.org/home

Re: Enhanced Tracking Protection interfering with DISQUS

ThorTourist — Wed, 17 Jan 2024 04:12:17 GMT

I experience the same problem.
When I updated from 120.0.1 -to- 121.0 then disqus would not load, and neither would it load after updating to 121.0.1 – so the bug/change was introduced in version 121.0.

Release Notes
https://www.mozilla.org/en-US/firefox/121.0/releasenotes/

As far as I can see/understand there is no mentioning of changes to Enhanced Tracking Protection directly, so it is obviously a case of fixing one bug while introducing another..

I reinstalled Firefox 120.0.1 as it is the last version that works with disqus and my preferred privacy settings.

Re: Enhanced Tracking Protection interfering with DISQUS

Brijesh111 — Tue, 06 Feb 2024 02:47:16 GMT

Updated to v122.. Still disqus would not load..

Re: Enhanced Tracking Protection interfering with DISQUS

PhredPharkel — Tue, 06 Feb 2024 17:34:00 GMT

Here's how I'm limping through this until Moz sends an update that fixes it

The problem is with ETP - The Default is Strict mode, Change it to Standard mode

Maybel Moz send us an update some day

Re: Enhanced Tracking Protection interfering with DISQUS

jscher2000 — Mon, 19 Feb 2024 05:22:45 GMT

Today I Learned: There is a way to create an exception list for individual tracking sites. See:

Obviously (!?) there should be an easier way, but this seems to work for now.

Re: Enhanced Tracking Protection interfering with DISQUS

VoidTraveler — Sat, 25 May 2024 11:16:59 GMT

Good that fox filters that sht out, since disqus actually started selling your data lol. 😂☕

Re: Enhanced Tracking Protection interfering with DISQUS

RejZoR — Sun, 14 Jul 2024 08:30:08 GMT

What's more annoying is the fact that Exceptions for Tracking Protection only allow TOTAL and ABSOLUTE exclusion from protection. Why can't user's set per-website protection level between OFF, Standard and Strict? Disqus will work just fine with Standard Tracking Protection, but instead you need to turn it ALL off. Why? Just because I want it to work I don't want to waive away tracking protection entirely for that webpage. It's such an elementary oversight on Mozilla's end to not give users of Firefox ability to just slightly decrease tracking protection instead of turning it off entirely.

Re: Enhanced Tracking Protection interfering with DISQUS

P1h3r1e3d13 — Wed, 19 Feb 2025 19:39:12 GMT

This is broken again for me with Firefox 135. I'm trying to use Disqus comments on Wirecutter (example).

For a long time, Disqus would load if I turned off “Tell websites not to sell or share my data” and “Send web sites a “Do Not Track” request.” Fx 135.0 removed the latter option (and does not send DNT, as I understand).

I'm now on Fx 135.0.1 and I have:

unchecked “Tell websites not to sell or share my data”
disabled uBlock and eventually all extensions
disabled ETP for https://nytimes.com, https://disqus.com, and https://thewirecutter.disqus.com
set urlclassifier.trackingSkipURLs = *.disqus.com,disqus.com,c.disquscdn.com,thewirecutter.disqus.com
disabled ETP entirely: Custom, uncheck all
cleared cookies and site data for nytimes.com and disqus.com
hard-refreshed a dozen times or more
watched the dev console, where nothing matches disqus or block
compared with Edge, where comments load fine
read meta-bug 1875061 & nytimes.com bug 1837358, several support threads, and so many r/Firefox threads

I really thought one of those would do it. It does work with default settings on a fresh profile, but I'm at a loss as to how to resolve it on my existing profile.

Re: Enhanced Tracking Protection interfering with DISQUS

05deg — Wed, 19 Mar 2025 10:15:52 GMT

I’ve also the same problem. Just updated to 136.0.2, and a Disqus section under a webcomic I read doesn’t load. Gemini also has problems loading almost anything except a text box (that was the first thing I noticed today). The browser console tells me about a bunch of cross-domain things disabled. Tried unchecking various privacy measures though not all of them like P1h3r1e3d13 did, and it haven’t helped.

I also have uBlock Origin unstalled, but switching it off and reloading the page doesn’t help either (in any combination with the tracking protection button).

Re: Enhanced Tracking Protection interfering with DISQUS

05deg — Fri, 21 Mar 2025 21:24:23 GMT

Seemed to fix itself today... Weird!

Re: Enhanced Tracking Protection interfering with DISQUS

emz — Tue, 24 Jun 2025 09:24:47 GMT

Good news! If you use ETP "strict" mode, we've added in-page placeholders that show you when Disqus content is missing and you can opt into loading just Disqus on that site, without turning off ETP fully.

The feature is coming Firefox 141. See bug here: https://bugzilla.mozilla.org/show_bug.cgi?id=1965307

Re: Enhanced Tracking Protection interfering with DISQUS

Prill — Tue, 24 Jun 2025 09:48:55 GMT

Thanks for letting us know! 👍
It was pretty disappointing to see how few sites were actually supported by the SmartBlock feature when it launched a few months ago.
Now we just wait for the next (140), next (141) release 😜