topic Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox in Discussions

Having Trouble Operating My E-commerce Website on Mozilla Firefox

BentleyDeo — Sun, 11 May 2025 11:23:14 GMT

Hello Mozilla Support,
I'm experiencing issues while trying to operate my e-commerce website thefurniturevilla on the Firefox browser. Certain features are not functioning correctly or behaving inconsistently compared to other browsers like Chrome or Edge. I’ve checked for browser updates and tested on different devices, but the problem persists.

Can you please guide me on how to troubleshoot this or let me know if there are specific compatibility considerations for Firefox I should be aware of?

Thank you!

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

siffemcon — Sun, 11 May 2025 20:47:22 GMT

You can file compatibility issues on webcompat.com (https://webcompat.com/issues/new), esp. if you want to include a screenshot.

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

Honza — Tue, 03 Jun 2025 08:03:35 GMT

+1 to what @siffemcon mentioned. Filing a report on webcompat.com is the best way to get our attention. We regularly review these reports, attempt to reproduce the issues, and convert them into actionable bugs that relevant teams monitor

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

ittefaqelectron — Tue, 28 Oct 2025 10:36:01 GMT

I’m facing a similar issue with my website as well. My e-commerce site, Ittefaq Electronics, doesn’t work properly on Firefox. Some interactive features and layouts behave differently compared to Chrome. I’ve already cleared the cache and tested with extensions disabled, but the issue still persists. It seems certain scripts or compatibility settings might be causing this across multiple websites.

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

siffemcon — Wed, 29 Oct 2025 00:30:49 GMT

If they work OK in Chrome or Edge, did you file a webcompat report?

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

lintaglenn — Sat, 01 Aug 2026 14:13:24 GMT

I also have the same question because I have noticed similar compatibility issues with websites behaving differently in Firefox compared to other browsers. It can be difficult to identify whether the problem is caused by the website code, browser settings, extensions, caching, or a specific Firefox rendering difference. Since the issue continues across different devices and after updating the browser, I would also like to know what additional troubleshooting steps can help narrow down the cause.

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

siffemcon — Sun, 02 Aug 2026 05:56:16 GMT

You can't fix it yourself. See my and Honza's comments above.

Re: Having Trouble Operating My E-commerce Website on Mozilla Firefox

siffemcon — Sun, 02 Aug 2026 05:58:24 GMT

@lintaglenn - you can't fix it yourself. See my and Honza's comments above.