topic Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails in Discussions

Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

dinkc64 — Tue, 29 Oct 2024 13:30:06 GMT

When I click the update option, it tries to download it for a few seconds, then fails with "Update Failed. Download the latest version.", but this link doesn't provide the version for Windows 7. Please help!

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Reschi777 — Tue, 29 Oct 2024 15:53:35 GMT

https://www.mozilla.org/en-US/firefox/115.16.1/releasenotes/

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Reschi777 — Tue, 29 Oct 2024 16:02:13 GMT

Auf der Seite ganz nach unten scrollen und auf den Button ,,Download Firefox ESR 64-bit'' klicken.😉

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Reschi777 — Tue, 29 Oct 2024 16:13:16 GMT

Scroll down to the bottom of the page and click on the button "Download Firefox ESR 64-bit". 😉

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

MozAJ — Tue, 29 Oct 2024 19:35:36 GMT

Unfortunately, clicking on the "Download Firefox ESR 64-bit" button just downloads ESR version 128.4.0. There doesn't seem to be a way to specifically download 115.17.0esr (Windows 7).

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

TroyTempest — Tue, 29 Oct 2024 23:43:29 GMT

Try here: https://download.mozilla.org/?product=firefox-esr115-latest-ssl&os=win64&lang=en-US

My question is what happens to the existing install, as this is a re-install, not an update. Will all settings, configuration, plugins etc. be retained? I assume that all the profile settings that are cloud based will be unaffected.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

MozAJ — Wed, 30 Oct 2024 00:12:29 GMT

Interesting. How were you able to find that link? Every time I tried to download a 64-bit ESR version, version 128.4.0 was downloaded. I even tried looking under Legacy browsers.

I thought 115.17.0esr was an update (security patches), as the previous version was 115.16.1esr.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Wed, 30 Oct 2024 03:28:17 GMT

23:23:20 Tue 29 Oct 2024

Same for me. Update to 17.0 esr is NOT working. Afraid an install wipes out settings, add-ons, everything else. Since update is screwed whose to say download & install isn't corrupted as well? Silence from Mozilla. But they keep sending the emails begging for donations. ;>((

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Boondog — Thu, 31 Oct 2024 15:17:49 GMT

Try it from here: https://ftp.mozilla.org/pub/firefox/releases/115.17.0esr/

Check e.g. win64/en-US or win32/en-US (or linux, mac, etc.)

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Wed, 30 Oct 2024 16:55:10 GMT

Not one comment from "Mozilla" & update still broken. Several downloads offered that produce correct files for "INSTALLS". Like me, everyone is afraid of the possible results. No-one reporting having used them with success. Sooooo, based on this could everyone donate $20?

We are all now the redheaded stepchildren of Firefox. And we can live with the results all by our lonesome. Who wants to go first & report back the results? ;>))

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Boondog — Wed, 30 Oct 2024 18:04:01 GMT

As a matter of fact I installed the update without any problems, following the ftp link that I gave above: https://ftp.mozilla.org/pub/firefox/releases/115.17.0esr/win64/en-US/Firefox%20Setup%20115.17.0esr.exe

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Wed, 30 Oct 2024 18:30:49 GMT

Thanks for being the 1st to report positive results. You say no problems then I am assuming entire profile with favs, PWs, schemes & add-ons was preserved? Does the file type matter? Exe or msi? I like to let the system do it so I will use the msi file.

I am wondering if Moz's last minute decision to extend security updates for 115 esr resulted in someone forgetting to change the kill date on the auto update feature? Guess we will never know. The truth is the last thing to be shared with the masses in this day & age. Too bad. Would save a lot of heartache. Thanks again for the positive get back. ;>)

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Boondog — Wed, 30 Oct 2024 18:51:03 GMT

My W7-Pro/SP1 64-bit on a Lenovo T440p has not had any updates since 2018.

I saved the User-profiles for both Local and Roaming before I applied the .exe.

Did not deed them in the end, everything A-OK.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Wed, 30 Oct 2024 19:06:38 GMT

Good news. I will report back when I use the msi file on my W7-HomePremium/SP1 64bit Acer Aspire 5733Z fully updated (security) as of Oct 2024. I keep my profiles/favs/PWs saved x2. Hoping your experience is my experience. ;>)

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Wed, 30 Oct 2024 19:52:29 GMT

SUCCESS... I used Firefox Setup 115.17.0esr.msi as suggested by Boondog. Simply ran it & let it do its thing. I am now updated to 17.0 & all seems fine. Thanks Boondog.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

steve3 — Wed, 30 Oct 2024 20:35:26 GMT

Did you need to use backup User-profiles?

all settings, add-ons, everything else to same ?

i was beginning to think i'd have to make the sacrifice and upgrade to to win 11 which i dont want to still running win7 using classic shell for that win95 look

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

MozAJ — Thu, 31 Oct 2024 03:38:06 GMT

I used the link provided by Boondog (https://ftp.mozilla.org/pub/firefox/releases/115.17.0esr/) and selected win64/en-GB/ to download the Firefox Setup 115.17.0esr.exe programme. After backing up my current Profile folder as a precaution, I ran the Firefox 115.17.0.esr setup programme and the version installed successfully. All settings, bookmarks, etc were retained. Thanks, Boondog.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

jmb7 — Thu, 31 Oct 2024 13:56:29 GMT

MozAJ, did you simply click on the 'setup' icon and let things happen, and it also installed it, without you having to click on 'install' ? I have the 32 bit version. Was there an option for 32 bit ? Thanks

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

Boondog — Thu, 31 Oct 2024 14:06:10 GMT

jmb7, go to https://ftp.mozilla.org/pub/firefox/releases/115.17.0esr/win32/ and select your language, in there select the .exe file to download.

Double-click the downloaded file to install it, that's all.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

jmb7 — Thu, 31 Oct 2024 14:15:07 GMT

Thanks, Boondog. I already have the setup icon and the installer icon for 115.5.0esr on my desktop. Will they be a problem?

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

jmb7 — Thu, 31 Oct 2024 14:41:11 GMT

Update: I went ahead and did as Boondog suggested. Just had to answer some questions in the setup, and it installed at the end of the questions. FF settings say I now have 115.17.0 and that FF is 'up to date'. Woohoo !

Thanks, Boondog, and the other folks in this discussion. I thought I was going to have another typical epic struggle to find an answer, but I was saved by this discussion ! Thanks again ! (Seems to be the only source of a solution out there currently)

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Thu, 31 Oct 2024 15:17:23 GMT

I had them ready (regular backups of all files). Did not need them. It was as if the auto update had worked. Smooth as silk & still working fine today. Good hunting all. :>))

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

mkaply — Thu, 31 Oct 2024 17:03:03 GMT

We think we've resolved these update issues. Can y'all try updating again?

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Thu, 31 Oct 2024 17:12:17 GMT

I used the download/install method suggested by Boondog successfully this time for 17.0. I will have to wait for 17.1 to give it a try. Did it have something to do with the first kill date function before this extended extension? Just curious. Thanks.

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

mkaply — Thu, 31 Oct 2024 17:15:26 GMT

No, we had made a change related to how we serve updates and missed a case.

See:

https://bugzilla.mozilla.org/show_bug.cgi?id=1928403

Re: Help -> About Firefox -> Update to 115.17.0esr on Windows 7 fails

John_3_16 — Thu, 31 Oct 2024 17:22:37 GMT

Thanks for the fast get-back & the link. Knowing is always better than wondering. ;))