topic Re: June Firefox Update - Problems with homedepot.com and other websites in Discussions

June Firefox Update - Problems with homedepot.com and other websites

kekman_mozilla — Sun, 23 Jun 2024 07:30:02 GMT

Since June 12 to date I am experiencing checkout and other buttons on https://homedepot.com are no longer visible. Is this a know problem? If unknown please investigate. Thanks!

Re: June Firefox Update - Problems with homedepot.com and other websites

Agentvirtuel — Sun, 23 Jun 2024 08:57:45 GMT

Hello

https://support.mozilla.org/en-US/questions/1449103 ?
My feedback https://www.youtube.com/embed/_g_sMPCRXOk

Re: June Firefox Update - Problems with homedepot.com and other websites

Agentvirtuel — Sun, 23 Jun 2024 11:14:05 GMT

If you're tempted by an adventure with Tor
Removing Tor Browser from your system is simple
https://tb-manual.torproject.org/uninstalling

I am of French nationality and my place of residence is France

I stopped Tor and https://fr.wikihow.com/spécifier-un-pays-relai-dans-le-navigateur-Tor
As an experiment (to see if) I added to the torrc file
EntryNodes {us} StrictNodes 1
ExitNodes {us} StrictNodes 1

I started Tor
Result, apparently that's ok

Re: June Firefox Update - Problems with homedepot.com and other websites

jdoppke — Fri, 05 Jul 2024 01:46:57 GMT

I also have problems with homedepot.com. Images on product pages don't load properly. They flash momentarily then are replaced with a grey square.

Re: June Firefox Update - Problems with homedepot.com and other websites

Agentvirtuel — Fri, 05 Jul 2024 10:11:54 GMT

Hello

Vpn slow down internet connection

https://www.youtube.com/embed/zPQJKKezsOc
https://www.youtube.com/embed/-wNCLQIpiJ4

So what's the situation in your case?

Otherwise, try?
Diagnose Firefox issues using Troubleshoot Mode
https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
Choose option Open
Otherwise, try?
Private Browsing
https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
https://support.mozilla.org/en-US/kb/extensions-private-browsing

Re: June Firefox Update - Problems with homedepot.com and other websites

domore — Wed, 10 Jul 2024 01:10:17 GMT

Ever since 127 "upgrade" this issue exists for me also. Images of a product detail page appear for about 0.5s and the the windows go grey. Home Depot is no help. The real burn of this is that I have auto update disabled but Mozilla does it anyway.

Re: June Firefox Update - Problems with homedepot.com and other websites

Agentvirtuel — Wed, 10 Jul 2024 04:34:25 GMT

Hello @

A working environment (user's @) in a given situation does not correspond to a working environment (other user Agentvirtuel) in a given situation, so understand that it is difficult to give an opinion.

You don't respond to various suggestions.
Do you advertise?

Firefox release notes https://www.mozilla.org/en-US/firefox/releases
Other infos, since the release of Firefox 63 https://www.mozilla.org/en-US/firefox/63.0/releasenotes

The option to Never check for updates was removed from about:preferences. You can use the DisableAppUpdate enterprise policy as a substitute.

Firefox policies https://mozilla.github.io/policy-templates
DisableAppUpdate https://mozilla.github.io/policy-templates/#disableappupdate
The Enterprise Policy Generator https://addons.mozilla.org/firefox/addon/enterprise-policy-generator helps to create the configuration file, by way of other illustration https://www.youtube.com/embed/wiWZOm_UX30

By way of other illustration https://www.youtube.com/embed/BzVy0XSiDas

Re: June Firefox Update - Problems with homedepot.com and other websites

linux4me — Wed, 17 Jul 2024 21:12:26 GMT

I am experiencing the same issue with Firefox 127.x.x and 128 on Home Depot's site.

Here is a test link to an affected Home Depot product that shows the problem for me.

Apparently, according to what I can find searching the Internet, there are a number of other users experiencing the same problem with Home Depot's site. Most are using Linux and Firefox, as I am, but there are also some reports of it affecting Windows users of Firefox. Some say disabling hardware acceleration fixes it, some say it does not. Some say disabling DNS over HTTPS fixes it, others do not.

I have tried the following without resolving the problem:

Disabled Enhanced Tracking Protection
Disabled all extensions.
Disabled hardware acceleration.
Disabled DNS over HTTPS.
Used a fresh profile.
Tried a clean install of Firefox.
Tried with different PCs (though all are running Arch Linux).
Disabled Javascript using Developer Tools. If I do this, the main product image stays visible, but the Add to Cart and additional product details don't appear. It also breaks other aspects of the site, so it's not a solution.
Tried affected Home Depot links in Chromium, with which it works just fine, eliminating issues with my router, network, and firewall.
Tried visiting affected links with my smartphone using Firefox for Android, on the same network, and I can view the affected Home Depot pages without any problems, so the problem appears to only be in Firefox Desktop.

I don't see any errors that would explain the problem in the Developer's Tools Console.

It seems to be a problem with Firefox and/or the Home Depot site itself. I haven't experienced the same issue on any other site.

Re: June Firefox Update - Problems with homedepot.com and other websites

domore — Thu, 18 Jul 2024 02:28:07 GMT

Today(07/17/24) around 0900 I was able to view the HD website without issue. I was also able to log into my account which I have not been able to do for about a week. As of right now(21:25) both functions are failing. Home Depot has an issue which seems to affect only select users, coincidentally for linux4me and myself, happens to be on Linux. I raised this issue to Mozilla support and was supplied with a screenshot in response which showed they did not have an issue on Firefox 128.0

Re: June Firefox Update - Problems with homedepot.com and other websites

Bing — Sun, 21 Jul 2024 15:58:33 GMT

The problem is that it seems you have to be signed-in for a while before problems start arising, i.e. product pages stop rendering completely. So then you have to logout/clear cookies etc... then can't sign-in again. I have no doubt Mozilla Support didn't wait around that long.

I tried to raise this issue with Home Depot. The only thing I heard back was that their people couldn't duplicate the error. I doubt they tried very hard, and probably not even using Firefox.

Re: June Firefox Update - Problems with homedepot.com and other websites

domore — Sun, 21 Jul 2024 16:02:47 GMT

There may be something that is time dependent. Over the last few days I have been able to access a functioning HD site in the early morning, but not later in the day. No amount of clearing cache helps. I have not tried to reboot machine. If you have talked to any IT person at HD then you have made more progress than me. Best advise I got was " you can bring your computer into the local store"

Re: June Firefox Update - Problems with homedepot.com and other websites

JustThisGuy — Fri, 22 Aug 2025 16:54:50 GMT

I've had the same issue for several weeks now; it will load the page, you'll see the correct layout for a brief flash, then it goes to the "loading" type page with filler boxes. A fresh clean profile does the same - if I use UserAgentSwitcher to say I'm using anything but Firefox, it loads fine. I think HomeDepot is punishing us for running Firefox.