topic Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY in Discussions

LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

davidc915 — Thu, 07 Mar 2024 19:34:38 GMT

I made a username just to post this because I could not email firefox directly. After probably two decades of using firefox I am going to use Chrome. This is because Firefox crashes constantly despite getting an update seemingly every week. I am not doing anything demanding of the browser -- just work websites and maybe ten tabs open at a time. I wanted to support firefox so that there would continue to be diversity in browser options but you all are making a failing product. Do better.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

atakan_dc — Fri, 08 Mar 2024 02:42:48 GMT

I have been having the same issue.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Fri, 08 Mar 2024 07:21:54 GMT

What are your crash IDs? https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-crash-reports

Post a few of them here - as text please, not a screen shot.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

atakan_dc — Fri, 08 Mar 2024 13:38:38 GMT

2da8f340-be98-4308-a521-8c96089052cf

75f2832f-8a2f-4d8c-a656-04523752c3c9

daa374d5-e91a-4c41-9ac1-d430514151c3

6943e426-ac3c-4eb3-95fd-4d3a6b8e1843

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Fri, 08 Mar 2024 13:54:30 GMT

Thanks. Those are crashes, but they are "Unsubmitted Crash Reports". Please click "Submit" on the 5 most recent crashes. Then go back to Troubleshooting Information, the crashes will appear with "bp-xxxxxx" - post the crash IDs here.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

atakan_dc — Sat, 09 Mar 2024 01:47:39 GMT

Here you are Wayne.

bp-7302cf41-8bb5-4e1a-bb52-d6bab0240309

bp-5f8af9de-174b-4261-873f-3c7270240309

bp-1011bd64-a3fb-413c-80c7-446450240309

bp-1f5d0906-6e00-4e39-9ff9-771500240309

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Tue, 12 Mar 2024 01:37:32 GMT

@atakan_dc you have insufficient page file space. https://crash-stats.mozilla.org/report/index/1011bd64-a3fb-413c-80c7-446450240309 shows less than 19 MB available. The crash signatures matches to Bug 1615310 - Crash in [@ OOM | unknown | NS_ABORT_OOM | XPCJSContext::Initialize] which states there insufficient memory for Firefox to start.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Fri, 22 Mar 2024 08:04:20 GMT

@atakan_dc were you able to adjust your system?

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Sun, 31 Mar 2024 21:49:32 GMT

bp-cfb567af-58df-4543-9363-480060240331	3/31/2024, 2:28 PM	View
bp-bfffb8c4-450b-4cc1-80dd-056480240331	3/31/2024, 1:36 PM	View
bp-26713c53-bcfa-4679-8427-b4d160240331	3/31/2024, 1:34 PM	View
bp-d78c7f41-57ee-4f4a-92e3-597c00240331	3/31/2024, 1:33 PM	View
bp-725e8831-6e33-49f9-b71f-e872f0240331	3/31/2024, 1:32 PM	View
bp-c985815d-e98b-44e8-bc89-48b760240331	3/31/2024, 1:32 PM	View
bp-422f4f76-ed8d-42f7-8f3c-fe10f0240331	3/31/2024, 1:32 PM	View
bp-f35a280c-abf1-42a2-8c00-33a980240331	3/31/2024, 1:31 PM	View
bp-b7174c9a-6acf-4314-80e8-b20d10240331	3/31/2024, 1:31 PM	View
bp-3e4d23da-b152-4328-80d7-a35770240331	3/31/2024, 1:31 PM	View
bp-f3f41bf4-8e6d-47d5-bd84-a90870240331	3/31/2024, 1:31 PM	View
bp-24c2aa2c-d40a-4443-8b78-7d52b0240330	3/30/2024, 2:00 AM	View
bp-4f4daaa7-f467-4532-abbf-20fe40240331	3/31/2024, 5:47 PM	View
bp-2d96b027-bff5-401c-8789-4f1390240331

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Sun, 31 Mar 2024 21:53:04 GMT

I can´t no longer works with this browser, if I try to save a photo it crash, exporting bookmarks it crash, every time that I need to save or add a file it crash, no changes on my OS, windows 10, I have Mozilla on my 4 HP laptos but only in 1 have that weird problem

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

atakan_dc — Mon, 01 Apr 2024 02:17:53 GMT

I was Wayne, but it did not make a difference- I changed the upper and lower limit on my 32 GB RAM.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Mon, 01 Apr 2024 06:03:44 GMT

@pisani all of your crash signatures are mtx_do_lock and they point to a product SMART Ink Favorites.

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Mon, 01 Apr 2024 06:05:02 GMT

@atakan_dc We'd need your newer crash reports to make an assessment

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Mon, 01 Apr 2024 06:51:39 GMT

ff451344-966e-4dcc-92ed-0d66d308aef8

1/4/2024, 2:49 a. m

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Mon, 01 Apr 2024 06:52:27 GMT

bafff128-6ae2-4ff8-8951-4be8d125ebfc

1/4/2024, 2:48 a. m.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Mon, 01 Apr 2024 14:24:40 GMT

Items which do not have "bp-" at the start of the ID are not on the crash server, so we can't examine them. You need to Click the Submit button for each recent unsubmitted report and then reload the list of crashes.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Tue, 02 Apr 2024 00:34:10 GMT

I did it..., same problem

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

centaurea — Mon, 08 Apr 2024 14:08:40 GMT

My about:crashes just says "No crash reports have been submitted."

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

JoeSnyder — Tue, 09 Apr 2024 00:46:42 GMT

I, too, am having frequent crashes and occasional total freeze ups that seem to be related to Firefox. I do not want to leave, but have been using Chrome more. I am using Linux Ubuntu, 22.04.4 I usually forward all crash reports, but they are so frequent I may have missed some.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Tue, 09 Apr 2024 03:07:51 GMT

@JoeSnyder wrote:
I, too, am having frequent crashes and occasional total freeze ups that seem to be related to Firefox. I do not want to leave, but have been using Chrome more. I am using Linux Ubuntu, 22.04.4 I usually forward all crash reports, but they are so frequent I may have missed some.

To have someone here interpret your crash reports, you'll need to find them in Help > Troubleshooting Information. They start with "BP-"

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

pisani — Tue, 09 Apr 2024 03:14:07 GMT

Hi, I spent more time reading all reply without a solution

I fixed it, re install W10 from my own HP laptop, keep all files and after that Firefox works as ussual

Time for that: 25 minutes

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

sleepydobe — Thu, 13 Jun 2024 10:55:22 GMT

Same here. It had been stable for decades but after the recent update, Firefox has been crashing often for me too. Typical instance of crashes is when I right-click on a link or video or anything else to open it in a new tab and the new tab crashes when I get to it. It doesn't matter whether I click on the new tab immediately or minutes later after I finish whatever I'm doing in the current tab. It doesn't happen every time and I haven't noticed any commonality preceding each crash. And the issue usually goes away after a few crashes. I haven't submitted any crash report so far, but it is frustrating to experience it every day.

I'm just waiting for the next update to hopefully resolve this crashing issue. It's not the first time Firefox has crashed in my decades of using it, but Firefox is still less draining on resources than other browsers and I like it enough to stay on it. I'm just here to voice my frustration. It is quite high as this is the first time I actually came onto the Mozilla site to see if there are any reports of similar crashes and if there's an existing solution or a resolution being worked on.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wvsky — Fri, 14 Jun 2024 13:11:18 GMT

I've been using Firefox back when it was Netscape, and I have never seen so many crashes in my life. Firefox crashes about every 24 to 48 hours on average. After reading all of these posts concerning crashes, it's obvious that something is VERY wrong with Firefox. If Firefox didnt offer the ability to restore the pages I've got up, I'd have to leave Firefox. I'd hate to do that but whoever is in charge needs to fix this before everyone leaves.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

sleepydobe — Fri, 14 Jun 2024 13:35:32 GMT

I completely forgot about Netscape until you mentioned it.....lol. I started with Netscape too. I still remember browser was Netscape, email was Thunderbird. And if you lost your inbox or had to migrate to a new computer or something, there was a folder that you could copy from the old to the new pc and have all your old mails populated in the new pc. I remember even printing the instructions for doing that....lol. Those were the days.

Firefox, please do something. You see here that you have a group of rather loyal users who like using Firefox.

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

Ingineer — Sat, 06 Jul 2024 18:02:12 GMT

Hi Wayne, can you take a look at my CR's?

System: Ubuntu 22.04.4 LTS - 11th Gen Intel® Core™ i7-1185G7 @ 3.00GHz × 8 - 32GB RAM

Firefox: 127.0.2 (64-bit)

Submitted Crashes:

bp-e2f15b79-c494-4ae6-ad58-2b0af0240706 7/6/24, 10:56 AM
bp-723008aa-dc80-49fd-bcdd-6e0b00240706 7/6/24, 10:56 AM
bp-3b35259c-18db-42fe-9e0d-bb7980240706 7/6/24, 10:56 AM
bp-af50446f-2e42-4e2b-848e-6fb3c0240706 7/6/24, 10:56 AM
bp-4fa8cc9b-b8ab-40de-b17f-356bd0240706 7/6/24, 10:56 AM

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

sleibson — Tue, 27 Aug 2024 19:44:50 GMT

I'm also having the same issue, with frequent crashes. Tried Troubleshooting more with no change in crashes. Here are the crash reports:

Report ID Date Crashed

a6585c8b-c3e6-480d-9087-f1b7e85c59bc

8/27/2024, 1:32 PM

e3d10f94-bc93-4743-935a-0ab104139c94	8/27/2024, 1:31 PM
3b6d6267-73d5-45c6-a1d6-54f5786fcbd1	8/27/2024, 1:30 PM
f95a3a6b-45a8-409c-a096-c49753dd6cfd	8/27/2024, 12:48 PM
183f0d2c-9e03-448f-844e-f4658d781aee	8/27/2024, 12:48 PM
bbe1e225-f859-4351-9a5d-642d6e114687	8/27/2024, 12:05 PM
591b66be-d7c6-4b91-b977-0c34b296a27f	8/27/2024, 12:04 PM
bc1ac999-9ea9-405e-bc00-a1d2d29e7d2e	8/27/2024, 12:02 PM
2f89b783-e0d2-46e9-95e5-4b70da5fc2a9	8/27/2024, 10:59 AM
e67627e9-864d-45d7-913c-5cd17558b328	8/27/2024, 10:58 AM
a71bfdf5-bcee-4985-853d-5d6925cc9178	8/27/2024, 10:58 AM
23eb7350-0142-49a7-b2f2-2849d27ec990	8/27/2024, 10:47 AM
5af9422b-2964-4265-9f2e-a0aa29a7d4a8	8/27/2024, 8:29 AM
9ecc0ae6-d950-4d01-9f36-fa5614a6613d	8/27/2024, 8:28 AM
4460cf77-9658-47d7-b3c9-a3d972b11cda	8/27/2024, 8:28 AM
a81e1b52-48a0-4042-bb7b-8b79df3472ba	8/27/2024, 8:26 AM
c8971f0f-150c-4588-8706-6b55d5d8dd35	8/26/2024, 8:54 PM
0641f671-7e43-476f-90bb-dabe9afac9f4	7/31/2024, 2:35 AM
391c4a1f-205a-4bf2-8076-a7d208722cd2	7/31/2024, 2:35 AM
3558a770-083a-44aa-9f0e-f21e211e6233	7/31/2024, 2:35 AM
3056dc64-b7fc-4509-b9f6-e803817b40a2	7/30/2024, 9:06 PM
f7a0ee5d-e945-43ff-ada2-7fe6197fe20b	7/30/2024, 9:05 PM
d17a857a-de11-4063-bb08-54b128f623ef	7/30/2024, 9:04 PM
bc8c2d81-b9a7-4032-80fc-d01ed8ff7f51	7/30/2024, 1:22 PM
1f540991-8c0e-4b00-9047-4de016de931e	7/30/2024, 1:21 PM

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Tue, 27 Aug 2024 20:50:16 GMT

@sleibson

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

wsmwk — Tue, 27 Aug 2024 20:55:41 GMT

@Ingineer not good news - you have two different crash signatures neither of which have a resolution listed

https://bugzilla.mozilla.org/show_bug.cgi?id=1514734

https://bugzilla.mozilla.org/show_bug.cgi?id=1841252

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

MKC — Tue, 03 Dec 2024 20:22:07 GMT

I have been have the same issue MKC

Re: LEAVING FIREFOX -- BROWSWER CRASHES CONSTANTLY

FogFeather — Thu, 06 Mar 2025 18:34:47 GMT

I'll be leaving with you. Without warning, Firefox halts. If you exit Firefox and restart, you are apt to find ALL your TABS are gone. The only hope is that Recent History shows enough to restart the missing TABS