topic Re: Attachments from a Proximus-mailbox (Belgium) arrive in damaged condition in Thunderbird in Discussions

Attachments from a Proximus-mailbox (Belgium) arrive in damaged condition in Thunderbird

aquarius — Tue, 09 Jan 2024 14:03:34 GMT

To Thunderbird team, and to all.
Since I few days I experience some problems opening attachments in Thunderbird.
It looks to be a translation problem between my genuine on-line mailbox at Belgian provider Proximus and my Thunderbird application. The attachments, mostly JPG images, but sometimes .docx wordfiles cannot be opened by clicking in the Thunderbird application. When I save them on my hard-disk and try to open them there, I either get the message: "damaged file" (pictures) either I get a blanc sheet (docx).
Going back to my genuine on-line mailbox on the provider's website, the files are intact.
Thanks on beforehand for a clue;

Re: Attachments from a Proximus-mailbox (Belgium) arrive in damaged condition in Thunderbird

CB151 — Fri, 19 Jan 2024 21:48:43 GMT

I have the same problem. And it is only with my email. The jpg and pdf attached files I receive are corrupted. My husband is on the same Thunderbird email and his attachments all open correctly. Mine open OK in Outlook but not in Thunderbird. Sure would love some help.

Re: Attachments from a Proximus-mailbox (Belgium) arrive in damaged condition in Thunderbird

Boobieta — Sat, 20 Jan 2024 07:46:26 GMT

As a temporary fix, could you zip the files? Do zipped files arrive ok?

Re: Attachments from a Proximus-mailbox (Belgium) arrive in damaged condition in Thunderbird

wsmwk — Sat, 28 Dec 2024 22:59:30 GMT

If you are still seeing a problem when using the latest version, please file a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird