topic Unable to change my email for Mozilla Connect in Discussions

Unable to change my email for Mozilla Connect

adamhurwitz — Sun, 05 Nov 2023 18:37:38 GMT

Steps to reproduce

1. I've saved my new email, the new email being the same one associated to my main Mozilla account, in the Mozilla Connect "Account settings".

2. I verified the new email with the link sent to that email.

3. I try to login with the new email and receive an error, "HTTP Status 401".

Attempted solutions

- Clear Firefox's cache and cookies
- Make sure an existing accounts accidentally created with the new email have been closed.

Error

Re: Unable to change my email for Mozilla Connect

sokai — Sat, 09 Mar 2024 12:14:00 GMT

Similar for me: After changing the address and saving, the new address is shown under "Current email" but I never get the/a verification email at the new email address, so verification is not possible.

If I logout and login (again with the old/original address) the new address is vanished (and I have to restart, see above).

I will also mention, that a login with the new address (after changing, but without verification!) creates a new account, which prevents changing the address with/in the main account (with the old address) …

Re: Unable to change my email for Mozilla Connect

halmai — Thu, 18 Apr 2024 12:31:24 GMT

I have the same problem after logging in. After submitting my email address in the login form, I got an email with the subject "Welcome to Mozilla Connect" and a link in it, which leads to a 401 page like this.

Re: Unable to change my email for Mozilla Connect

Jon — Thu, 18 Apr 2024 12:51:33 GMT

Sorry to hear about this issue! I'll reach to you all via DM to see how we can get this fixed for you.