On Mozilla Support, the "try these manual steps" link clears what was typed in, and it ought not.

Rose_Quartz — Thu, 21 Sep 2023 02:51:59 GMT

I had typed up a message to post on Mozilla Support, to ask for help with Firefox. When I opted to share troubleshooting information on it, it could not do so automatically, which is problematic enough. When I clicked on the "try these manual steps" link, the browser went to another page. When I hit the back button to return to what I had typed, to add the troubleshooting information to the post, there was none of the text there anymore.

This is not great. Either save a draft of what's typed in when navigating to another page, or make that link open in a new tab, or in a modal popup, or something. Don't obliterate what the user typed and make them start over from scratch.

topic On Mozilla Support, the "try these manual steps" link clears what was typed in, and it ought not. in Discussions

On Mozilla Support, the "try these manual steps" link clears what was typed in, and it ought not.