https://connect.mozilla.org/t5/discussions/platform-premise/m-p/32799#M12224 <P>Too many support resources skip the very important Platform Premise. They just dive into some beginning logic level where reader eventually discovers it is no good for their need.</P><P>Sure, it's not always easy but first questions from real offered support are for the Device and App Platforms AND VERSIONS.</P><P>Supporters Groups NEED to make this a TOP PRIORITY in their team training.</P><P>How was this missed? Dahh!</P> Wed, 31 May 2023 15:09:13 GMT rmynatt 2023-05-31T15:09:13Z https://connect.mozilla.org/t5/discussions/platform-premise/m-p/32799#M12224 <P>Too many support resources skip the very important Platform Premise. They just dive into some beginning logic level where reader eventually discovers it is no good for their need.</P><P>Sure, it's not always easy but first questions from real offered support are for the Device and App Platforms AND VERSIONS.</P><P>Supporters Groups NEED to make this a TOP PRIORITY in their team training.</P><P>How was this missed? Dahh!</P> Wed, 31 May 2023 15:09:13 GMT https://connect.mozilla.org/t5/discussions/platform-premise/m-p/32799#M12224 rmynatt 2023-05-31T15:09:13Z